Medicare Customer Service Specialist 8-21-06

Job Description: Humana Inc., headquartered in Louisville, Ky., is one of the nation's largest publicly traded health benefits companies, with approximately 9 million medical members. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Over its 45-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.


In this highly visible role, we look to your experience, enthusiasm, and unrelenting customer focus to help us achieve high levels of customer service excellence as you educate and problem solve for our members, providers and employers regarding insurance-related health care issues. In this position you will proactively build strong lasting relationships with members, providers and employers.

Hours for position vary from 8:00am - 11pm - Monday- Sunday.
Overtime as needed.


Seeking individuals with 2 - 5 years customer service experience in a call center environment preferred.

Excellent typing and PC skills.

Must possess effective written and verbal communication skills.
Knowledge of Microsoft office software and a background in health insurance preferred.

Associate or Bachelor's degree desired.

Demonstrated and proven analytical, organizational, team building and listening skills.

Ability to work in a fast paced environment and to handle a constant volume of phone inquiries is necessary.

Bilingual a plus.

Searchable Keywords: Medicare Customer Service Specialist 8-21-06 / gj-mo

Minimum Education Required: Some College

Years of Experience Required: 3-5 Years

Expected Travel Time: None