Member Service Rep- Call Center

$1,000 Sign On Bonus! 

 

At Marriott Employees' Federal Credit Union-

We offer a highly competitive salary plus many excellent benefits, including 4 weeks paid time off, educational assistance, 401(k) plan with match and worldwide hotel discounts!  For consideration, please send apply online at Monster.com EOE m/f/d/v

 

A satisfactory credit history is required for this position.

 

ESSENTIAL FUNCTIONS- MEMBER SERVICE REPRESENTATIVE- CALL CENTER

 

I. Understand and explain all MEFCU products and services, identify members? needs, and cross sell appropriate products. Provide members with quality service and accurately process routine transactions in a timely manner.

 

II.  Support MEFCU?s mission and goals through participation in the sales and service program.

A. Identify member?s needs and make appropriate referrals.

B. Support sales initiatives actively selling and promoting products and services.

 

III.  Support MEFCU?s service goals.

A. Answering the telephone according to standards

B. Providing members with efficient and professional service

C. Directing calls to the appropriate department when necessary

 

IV. Accurately process all routine transactions such as;

A. Transfers within accounts, loan payments, check withdrawals and cash advances.

B. Process stop payments, address changes, check orders, payroll allocations (COD), account file maintenance, and domestic and foreign wire transfers.

C. Complete telephone messages and departmental forms.

D. Issue ATM replacements cards and PIN's.

E.  Balance daily transactions and complete production report daily.

 

V. Attend meetings and training sessions as required.

 

VI.  Cross-train and function in other operational areas as needed.

 

VII.  Supports and or backs up other Member Contact Center staff with functions as needed.

 

The above statements reflect the general nature and level of work performed, and is not intended to be an exhaustive list of all requests, duties and responsibilities.

 

 

SKILLS AND EXPERIENCE REQUIRED:

 

?  1 year experience in a customer service/sales environment.

 

 

EDUCATIONAL REQUIREMENTS

 

?  High school diploma or equivalent.

?  Completion of Front Office Career Pathing Required to move into this position.

 

 

PHYSICAL REQUIREMENTS: