Mgr Client Service - Mfr - (CB10339)

Catalina Marketing Corp., selected by Fortune magazine five years in a row as one of the 200 Best Small Companies in the US.

SUMMARY:
Manages day-to-day operations of Manufacturer Client Service staff. Coordinates the flawless and timely execution of programs with Sales for Catalina's Manufacturer clients. Implements departmental strategies and goals. Leads team through effective feedback and coaching.

DUTIES AND RESPONSIBILITIES:
Facilitate complete, timely and accurate program set up and execution.Manage productivity and work flow.
Ensure the communication and achievement of departmental goals.
Deliver exceptional customer service.
Recommend and implement process improvements.
Serve as lead contact for sales and client service.Provide thorough training for new and existing employees.
Team leadership:
Provide consistent feedback and coaching
Perform quarterly MBO updates
Conduct core competency reviews
Complete and deliver annual performance appraisals
Create individual development plans
Address employee relations issues.
Recruit and hire new employees.
Assist sales team with revenue forecasting.
Reinforce cross-departmental awareness.
Support new product planning and implementation.
Assist with expense control.
CORE COMPETENCIES:
Building a Successful Team - using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals
Coaching - providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
Managing Conflict - dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Communication - clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Continuous Improvement - originating action to improve existing conditions and processes; using appropriate methods to identify opportunities, implement solutions, and measure impact
Change Leadership - continuously seeking or encouraging others to seek opportunities fro different and innovative approaches to addressing organizational problems and opportunities; advocating the need for self or others to seek a better way to address work process issues
Customer Focus - making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships
Delegating Responsibility - allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization's and individual's effectiveness
Personal Independence - the amount of supervisory time required by this employee; consider time and assistance required in areas of problem solving, decision making, flexibility, creativity, initiative, and follow-through
Operational Decision Making - identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
EDUCATION:
Associates degree with 2-3 years professional experience or non-specific Bachelor's Degree, or equivalent related experience.

EXPERIENCE:
Supervisory experience or proven leadership capabilities a must.

SPECIAL SKILLS:
Solid PC Skills
Math and analytical skills
Strong organizational skills
Proven and accurate VERBAL & WRITTEN skills
Proven leadership capabilities

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Catalina believes in strength through diversity.

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