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Mortgage Call Center Customer Service Rep - 14 openings
| Details |
Country: USA
Location: MI Troy
Total applied: 18
Relevant Work Experience: 1+ to 2 Years
Career Level: Experienced (Non-Manager)
Education Level: High School or equivalent
Job Type: Employee
Job Status: Full Time
Job Shift: First Shift (Day)
Salary: From 26,000.00 to 28,080.00 USD per year
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Mortgage Call Center Customer Service Rep - 14 openings
The Mortgage Call Center Customer Service Rep is responsible for receiving and responding to incoming calls averaging 60 calls per day, regarding issues such as taxes, hazard insurance, escrow analyses, mortgage payments, principal curtailments, document copies, optional insurance, account balances, verifications of mortgage, year-end information, methods of payment, and payoffs.
Previous call center and/or mortgage experience required. Bilingual skills desired, especially Spanish. Customer focused with good problem solving skills.Strong oral and written communication and listening skills. Basic computer/Internet skills.Innovative, proactive and goal oriented; strong work ethic; team player.Ability to work in a fast-paced environment, and to be flexible and adaptable to change.
Completes a 6-week training class successfully with no more than 1 absence or 1 tardy during the training period. Adheres to and displays Company Core Values of Integrity, Teamwork, Professionalism and Respect.
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Customer Service and Call Center 
