National Account Specialist

National Acct Specialist

Position Profile

The National Account Specialist is responsible for managing the day to day setup of subscribers for National clients; this includes (not limited to) setting up new subscribers in the database, opening and amending work orders, closing out work orders, establishing the recurring billing, pro-rates and dealer commission billing. The NAS is the point person to the client to identify & resolve any work order or billing issues that his or her clients may have. The NAS also works closely with the National Account Manager.

Job Duties and Responsibilities

Timely setup and billing of new subscribers for National clients within the given turnaround time.
Daily creation of subscribers using templates, roll out work orders, add necessary equipment information for given client, establish the recurring billing and invoice for installs, upgrades, etc.
Amend work orders as needed.
Process cancellations to include work orders, terminating the subscriber and recurring billing and write up credits as needed.
Manage and modify Requested Install dates with Operations Team.
Manage, monitor, and modify the recurring billing base for your National accounts to ensure accuracy.
Respond to all client requests within 4 hours.
Dealer commission billing to the affiliate network for National Accounts.
Reconcile/review invoices from the affiliate community and re-bill the customer if appropriate.
Build and maintain a very high level of accuracy and Service Excellence.
Assist in maintaining data integrity in Muzak-DSI database, including Chain maintenance for assigned clients.
Identify and report to supervisor any existing or potential issues that may affect our relationship with a National Client.
Special Projects as assigned by Lead, Supervisor or Management

Qualifications

Excel, Word and Outlook proficient
Knowledge and understanding of DSI is preferred
Excellent verbalization and writing skills
Professional demeanor required
Extremely proficient and quick with data entry
Attention to detail along with consistent accuracy required

Muzak is an equal opportunity employer.