Operations Manager

We continue building our team of Customer-Focused professionals and a culture designed around your satisfaction. You expect it all at PRC.We have a great career opportunity for the right individual!!

 

Operations Manager

MUST HAVE THREE TO FIVE YEARS EXPERIENCE IN PROJECT MANAGEMENT AND OPERATIONS MANAGEMENT. CUSTOMER SERVICE CALL CENTER ENVIRONMENT PREFERRED .

Key Objectives:

? Effectively facilitate, coordinate and manage the development and implementation of the client program. Coordinate, monitor and track deliverables, and lead by example to assure legendary service delivery to the client?s company and marketing group(s).

? Leadership of over 100 staff and employees including Team Managers.

? Act as client role model/advocate

? Work closely with the Quality Assurance Department to ensure that all telephone representatives are monitored appropriately and feedback is given as required.

? Provide input and feedback on incentive programs.

A job at PRC is a job you'll love.  You will not only be getting competitive pay and a flexible schedule but there are a number of benefits including medical, dental, vision and life insurance as well as 401K, pet insurance and paid training. Join a proven leader in the customer care industry.  Be PRC!

Visit us at