PT - Bilingual Customer Service Representative

Take Control of Your Future!

Get your career headed in the right direction with an opportunity at Best Buy, the nation's #1 retailer of specialty name brand consumer electronics. We are proud to be a $25B Fortune 100 company with more than 650 stores across the nation and honored to have been named "Company of the Year" in the Jan. 2004 issue of Forbes Magazine. We take pride in our dynamic shopping experience, extraordinary growth and winning approach to business. If you are looking for a challenging opportunity in a fun and fast-paced environment, this may be the opportunity for you. We currently have the following opportunity available.

At Best Buy, our most important asset is our people. We place a high value on learning and growth, and we encourage our employees to excel in their fields. We offer a rich array of benefits that help contribute to balanced lives, general well-being, and supportive personal and professional relationships. We also offer competitive wages, employee discounts, and excellent career opportunities.

Equal Opportunity/Drug Free/Affirmative action employer




The Bilingual Customer Service Representative's role is to represent Best Buy Company as a concerned and reliable supplier of consumer products and services.Resolve customer concerns/complaints through direct phone contact and written correspondence, ensuring concerns are investigated and resolved in a courteous and timely manner, provide feedback to department manager regarding company policies and procedures, and compile concern/complaint information directly on the mainframe reporting system (i.e. Clarify) to be sent and used by the store management team to improve day to day operations on a location by location basis. In addition, the Bilingual Customer Service Representative will develop contacts and working relationships with internal departments (i.e. service centers, marketing department).

 

Shifts looking to fill:

4:00pm - 10:00pm Mon. and Tues.;  11:00am - 7:30pm Sat and Sun

4:00pm - 10:00pm Mon and Fri; 12:00pm - 8:30pm Sat

4:30pm - 10:30pm Mon and Tues.; 12:00pm - 8:30pm Sun

4:30pm - 10:30pm Mon; 12:30pm - 9:00pm Sat

5:00pm - 11:00pm Mon; 12:30pm - 9:00pm Sun

 

Hourly pay: $13.00

No relocation available 


Must be fluent in English and Spanish
HS Diploma/Equivalent
12 months of Customer Service or related experience required
Intermediate level of experience in Microsoft Word, Excel, and Internet