Part-time Customer Service Representative

Westfield Insurance Join an organization that values your talent and is willing to invest in your future. At Westfield Group, we have developed a well-earned reputation for hiring and retaining quality employees ?and we provide the professional development and personal growth programs to prove it. Our employees are rewarded with empowerment, respect and an environment where they can thrive. Westfield's strength depends on the relationships we build. One of our most important relationships is the one we have with our employees.


Part-time Customer Service Representative




Westfield Insurance

Join an organization that values your talent and is willing to invest in your future. At Westfield Group, we have developed a well-earned reputation for hiring and retaining quality employees — and we provide the professional development and personal growth programs to prove it.

Part-time Customer Service Representative

Working at our corporate location in Westfield Center, you will be the primary contact for all customers on billing inquiries via phone, fax and electronic mail. While resolving errors, adjusting accounts and providing a high level of customer service, you will answer a high volume of incoming calls for Westfield billing, provide information, answer questions, research situations, make decisions and/or solve problems to provide effective customer service to insureds and agents. You will maintain a strong working knowledge of the billing system and policy system and initiate action, as well as maintain a strong working knowledge of all functions within the Premium Accounting department. You will also perform data entry to accounts, as needed and communicate changes to agents.

Qualified candidates will have customer service skills, a High School diploma or GED and one year of work experience, preferably in a service related position. Communication skills and data entry skills are required, as is the ability to communicate via different modes, (telephone, fax, electronic mail, etc.). You must be able to operate a computer, including a 10-key by touch. The Customer Service Representative must be able to work 32 hours, including Mondays and Fridays from 8:00 a.m.- 5:30 p.m. It is helpful if candidates are available for a 40 hour workweek for the first month of training only.

Westfield provides its employees with the resources they need to meet the challenges of a work/life balance. We provide a culture that focuses on our people – their personal growth, family involvement, financial security, community participation, professional development and total well-being. Westfield's outstanding suite of benefits reflects our support of these core values and includes an onsite fitness/wellness center, travel service, dry cleaning service and eligibility for membership to Westfield Group Country Club.

To learn more about careers at Westfield and apply for this opportunity, visit