Process Improvement Analyst

MoneyGram, an international money transfer company, is currently seeking a dynamic individual in the following position:

 

Process Improvement Analyst

This professional performs ongoing analysis of existing processes and procedures within the Denver call center and outsource partner centers for the purpose of identifying opportunities to increase revenue, reduce costs or improve customer service. In conjunction with users, identifies and investigates system enhancements and/or new applications required to meet business need, then translates these needs into system requirements documents. Will gather data to determine the impact that current workflows have on products, system functionality, efficiencies and staffing or to support solutions. On occasion may participate in project management role for major CSC or Corporate projects.

 

Qualifications include:

? BA/BS degree in Business or equivalent business experience

? 3-5 years experience

? Experience in analyzing business problems and developing workable solutions

? Strong analytical skills, proven ability to identify problems and recommend solutions

? Project Management experience

? Previous experience working in call center or similar environment

? Intermediate to advanced skills in MS Office applications, including Word, Excel and Access

? Experience using database query software applications

? Excellent oral and written communication skills

? Skilled at working in a constantly changing environment

? Must be able to communicate professionally at all levels of the organization

? Ability to independently manage several projects simultaneously

? Ability to work under tight deadlines

? Strong organizational and time management skills

? Experience integrating information from a variety of sources, and formats

? Ability to create clear and effective documentation for business and process decisions

 



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