QA Coordinator

Spirit of America National Bank, a subsidiary of Charming Shoppes, Inc. is a credit card processing call center in Milford, Ohio. We have a current opening for a QA Coordinator.

Schedule: 8:00am-4:30pm, Monday-Friday

 JOB SUMMARY

Responsible for research, reporting, follow up and documentation, inclusive of follow up on all exceptionsto policy and procedures, compliance requests and other credit review requests.  Performs and develops on-going quality assurance programs.   Analyze and report on quality assurance programs.  Provide appropriate recommendations regarding relevant policies and procedures.

 ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Investigate, facilitate and ensure exceptions  to policy and procedures, compliance requests, department security audits and other credit reviews are handled in a timely, efficient and knowledgeable manner.  Provide continual evaluation of processes, procedures and policies.  Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
Perform and develop departmental quality assurance programs.
Develop system quality audit reports and quality assurance manuals.
Interacts with associates, peers, supervisors, management, other cross-functional areas, compliance, corporate, vendors and customers to determine compliance and quality needs and provide recommendations on continual process improvements.  Develops, analyzes reports as required; makes recommendations.

5. Work as a facilitating member/leader in any task force required to research or analyze quality assurance programs.
Builds and maintains a professional relationship and communicates with the various departments such as Compliance, Training, Information Systems and other departments as appropriate to strive for continuous improvement.
Communicates upward to appropriate management regarding department concerns.

8. Has appropriate operational knowledge of relevant compliance and regulatory guidelines and law as applicable by Federal and State laws (including but not limited to CRA, Privacy, SARS, BPA, CIP, Disaster Recovery, ECOA/Reg. B, FCBA, FDCPA, OFAC, OFAC/FinCEN, FRPA, SCRA, TILA/Reg. Z).

 ADDITIONAL JOB FUNCTIONS
May assist management with compliance and quality assurance training.
 Work as a facilitating member/leader of special or on-going projects for the Company.
 Performs routine administrative/office tasks as required, including but not limited to preparing reports and correspondence, entering computer data, reviewing mail and literature, attending meetings, etc.
Performs related duties as assigned.

JOB REQUIREMENTS

1. Experience in a credit/financial/bank arena with minimum of 2 years experience.

2. Experience in quality assurance programs (i.e. TQM, Six Sigma) preferred. 

3. Strong questioning, analytical, and independent thinking/problem solving skills.

4. Proficient in Microsoft Applications with strong ability to create and develop appropriate documentation, reporting metrics and summary reports.

5. Strong interpersonal and organizational skills.

6. Ability to pay close attention to detail and maintain accuracy.

7. Ability to support a vision and direction.

8. Ability to communicate effectively to a variety of audiences through strong written, oral, group and one-to-one communication skills.  Able to work independently.

9. Flexible scheduling, to include weekend and evening schedules

10. Ability to balance, stoop, kneel, reach, stand, walk, push, carry, grasp, exhibit finger dexterity, speak, hear, read and calculate.

11. Minimum of High School education or equivalent required.

 

We offer an excellent compensation and benefits package coupled with a challenging environment.


Charming Shoppes, Inc. is an Equal Opportunity Employer.