Rep.I.Outbound.CustCare

To learn more about ADT Security Services, Inc., the world's largest provider of electronic security, please click on the logo above.

Overview/Comments:

We offer a competitive base salary (10% shift differential for swing schedules). Eligible to participate in our monthly bonus program with a potential to earn up to $400.00/month over and above base rate. Eligible for Medical, Dental, Life Insurance plan after 30 days of employment; after 6 months eligible to enroll in Tuition Re-imbursement and Personal home computer purchase program. We offer flexible schedules, Business casual Monday thru Thursday. Opportunities or for advancement a plus!

Paid Training class begins on August 30th. Hours 2:00pm-10:30pm Monday-Friday


Responsibilities:

Responsible for monitoring and dispatching proper authorities for residential alarms and contacting appropriate responsible parties.

Duties and Responsibilities:
1. Monitors MAS system for alarm signals and responds to alarms using the information provided in instruction screens.

2. Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.

3. Properly documents alarm handling procedures within the alarm screens.

4. Completes alarm processing in accordance with departmental procedures.

5. Other duties as assigned.


Requirements:

Education: High school diploma or equivalent.

Experience: Minimum of six (6) months of external customer service experience required, call center experience preferred.

Skills: Excellent communication skills. Able to type at least 35 wpm. Basic knowledge of computer applications. Strong organizational skills.