Rep..Outbound NAMC.CustCare

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Overview/Comments:

**OVERNIGHT SHIFT AVAILABLE - $10.00-11.50/HOUR + SHIFT DIFF, BASED ON EXPERIENCE**


Responsibilities:

SUMMARY:
Responsible for monitoring and dispatching proper authorities for National Account alarms and contacting appropriate responsible parties.

DUTIES AND RESPONSIBILITIES:
1. Monitors MAS system for alarm signals and responds to alarms using the information provided in instruction screens.

2. Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties according to National Account, Residential, and Commercial SOP?s, AHJ?s, and special instructions.

3. Properly documents alarm handling procedures within the alarm screens.

4. Completes alarm processing in accordance with departmental procedures.

5. Understand and facilitate necessary escalation pathways with various value added departments such as ADT Select, MAS Web, Interactive Video, Guard Tours, Tier II TAS, Specific Customer groups (Sears, Boeing, USMS), Data Management, Downline Load Support.

6. Proceed according to customer authorization levels, PIC?s, U-Code, and L-Codes.

7. Other duties as assigned.


Requirements:

SKILLS:
Excellent communication skills.
Able to type at least 20wpm.
Basic knowledge of computer applications.
Strong organizational skills.
EXPERIENCE:
Minimum of six (6) months of external customer service experience required, call center experience preferred.

EDUCATION:
High school diploma or equivalent.