Saves Representative (customer retention & sales)

Green Mountain Energy Company Saves Representatives are the best in the industry. With thousands of customers (and counting) throughout Texas it takes something extra to deliver the level of service Green Mountain strives to provide to our existing customer base. We know the work our representatives do sets Green Mountain Energy Company apart from other energy companies. So we strive to do the same for them. From our outstanding compensation and benefits package, to our goals of promoting from within, you'll find a lot more than your next job at Green Mountain. You'll find your career!

Green Mountain is in search of a Saves Representative interested in jump-starting their dynamic sales career. Every Saves Representative has the potential to earn incentives. There is no cold-calling. A training program is provided to assist you in building your knowledge of Green Mountain products, renewable energy, and how Green Mountain is truly changing the way power is made. We seek candidates who are committed to a professional, highly customer-focused call center environment. Green Mountain Employees demonstrate innovation, partnership, commitment, tenacity, and accountability on a daily basis.

 

A day in the life of a Saves Representative:

? Handle 40-50 inbound calls per day selling pollution free electricity.

? Utilize premium brand scripting to guide prospects through the selling process.

? Close prospects showing interest in Green Mountain Energy? electricity products.

? Manage existing accounts and identify/ solve any potential problems with said accounts.

? Consistently up-sell our Big Texas Sun Clubtm and Auto Pay add-on products.

? Impact our Marketing and Sales Channel Teams by providing customer feedback.

? Assist other team members with selling/closing techniques.

? Self manage, manage time in queue taking inbound calls and manage limited daily outbound return calls.

 

Experiences, skills, and education needed:

? Must have a sincere desire to help protect the environment

? 2 Years sales experience preferred

? Ability to close with customers requesting call backs

? Understand inbound sales techniques and customer needs

? Previous call center experience in sales or service preferred

? Knowledge of energy/deregulation a plus

? Must be able to overcome objections

? Experience/knowledge and understanding of selling a premium product/overcome objections

? Must be available to work between the hours of 830a-530p M-F, times and days may change