Scheduling Analyst

Our people provide power.

Your energy is needed.

 

Xcel Energy is one of the 10 largest electricity and natural gas companies in America. At Xcel Energy, our name underscores our commitment to deliver excellence in energy products and services. Our people make this possible every day by providing the best service, value and information.

 

We have a challenging and rewarding position in Roseville, MN or Amarillo, TX for:

 

Scheduling Analyst

 

This position is responsible for providing key staffing and scheduling support to effectively operate the Customer Care contact centers serving all of Xcel Energy service territory and utilizing workforce management software to keep call volume and average handle time forecasting patterns up to date. Candidates must have a high school diploma, one year scheduling experience in a contact center environment, and one year experience with workforce management software. Bachelor degree in finance, accounting or economics preferred. Must be available for work outside of normal business hours.

 

At Xcel Energy we offer a competitive total rewards program including pay, benefits, training and development. We offer a challenging work environment and we value diversity. Apply at www.xcelenergy.com following the career opportunities link and indicating position posting number CE-VA-0052 by July 6, 2006 at 5 p.m. CDT. If unable to apply online, call 1-800-658-9839. Please apply only if you meet the qualifications listed above. Equal Opportunity Employer.