Senior Call Center Supervisor

Officeteam is recruiting on behalf of a local Chapel Hill company seeking a Senior Call Center Supervisor. The ideal candidate will have 5 + years demonstrated supervisory experience in a call center environment. This person will supervise a team that supports a national toll-free call center operation. The Sr. Call Center Supervisor works closely with the Project Director to ensure all deliverables are met, including but not limited to: 1. Ensure the call center is operating 24 hours per day 7 days per week 2. Ensure there is adequate coverage with bilingual support 3. Responsible for working within the operating budget 4. Ensure all information regarding the organization is disseminated accurately and in a timely manner 5. Ensuring that standards of operation set forth by the company are in place In addition, this position is responsible for facilitating monthly meetings and training sessions with all employees. Regularly meets with supervisors during their operating shift to ensure that all call center tasks are accomplished, update them on call center operational changes/enhancements and follow-up and assist with supervisory development. Leads Emergency team efforts as well as generating reports as requested. Assistance with recruitment campaigns also a must. The ideal candidate will have experience using Blue Pumpkin software. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Qualifications :
Bilingual a plus, Blue Pumpkin Software

OfficeTeam is the world's leader in specialized administrative staffing offering job opportunities from Executive and Administrative Assistants to Office Managers, and Receptionists. We have the resources, experience and expertise to select companies and temporary to full-time positions that match your skills and career goals. We provide one of the industry's most progressive training, benefits-and-compensation packages. Contact your local OfficeTeam location, or call 1.800.804.8367 to find out more about this job. OfficeTeam is an Equal Opportunity Employer