Senior Customer Account Specialist - Boston, MA

Requisition Number: 1871

Job Title: Senior Customer Account Specialist - Boston, MA

Location: MA, Boston

Functional Area: Customer Service

Employment Type: Full-Time Regular

Experience Required: 4 years

Education Required: High School Diploma

Travel Percentage: 0

Relocation Provided: var RelocationProvided;var sString2; RelocationProvided = "3"; switch(RelocationProvided){case "1": sString2 = 'Not Indicated'; break; case "2": sString2 = 'Provided'; break; case "3":sString2 = 'Not Provided';break;case "4": sString2 = 'Partially Provided';break;default:sString2 = 'Not Indicated';break;}document.write(sString2);

Position Summary:
Position requires extensive experience in dealing with Stockrooms and Inventory Management.
Independently makes decisions and utilizes available resources to meet customer requirements, which includes proficiency in Fisher Scientific mainframe systems, Fisher Scientific procedures, customer procedures, stockroom and material handling, depending on location
Utilizes advanced systems or performs the functions stated below:
Operates Fisher Scientific Requisition & Inventory Management System (RIMS), Fisher Scientific Internet
Operates SAP, eScout, PeopleSoft, Ariba and other customer systems
Executes 3rd party buys
Executes Agent buys
Displays a high level of confidentiality for both customer and Fisher.
Analyzes/maintains/reconciles various customer and Fisher reports to ensure customer and Fisher requirements are met.
Communicates with direct supervisor any customer issues or potential problems
Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
Attends required training sessions.
Participates in projects and performs other duties as assigned.


Required Skills:
Provides dedicated service at customer?s facility, which may include order entry, order management, stockroom services or material handling. Possesses the ability to accept an increased level of responsibility, which include operating customer systems, non-Fisher Scientific mainframe systems and execute 3rd party and agent buys. Serves as a liaison between Fisher and the customer. Establishes and fosters positive customer relationships. We offer a competitive compensation package as well as benefit eligibility upon date of hire. If qualified, please apply online or fax your resume to 413-789-5571. EOE M/F/D/V. Only qualified candidates will be contacted. Please include salary requirements with all resume submissions. No phone calls please.

Click here to apply: