Senior Customer Service Representative #5027

Hach Company, of Danaher Corporation, is searching for a Senior Customer Service Representative to join our team.  The ideal candidate displays the following core competencies: thinks team first, sense of urgency, technical excellence, customer focus and a commitment to the future vision.

 

  Hach Company is an EEO emoployer.

 

  Pre-employment drug screen and background check is required.

 

 

 

Purpose of Position



The primary role of this position is to provide accurate and prompt information on products to meet customer demands in order placement and completion.  The Senior Customer Service Representative must also help exceed the customers? expectations by relaying information from customers to the company so the company can continue to improve its products and services.



Key Responsibilities

 

?  Handles incoming calls from internal and external customers.

?  Enters customer orders (phone, fax, or written) into the company?s order entry system.

?  Codes accounts for Material Safety Data sheets (MSDS).

?  Checks and releases various holds on: shipping, back order, duplicate orders, incomplete orders, large quantity and multiple holds.

?  Assists with requests on pricing, shipping, product availability, terms and conditions, and stock information.

?  Enters customer feedback information into a database.

?  Assists customers in determining product needs and provides basic assistance on products.

?  Enters new accounts and updates existing accounts with accurate billing, shipping, and contact information.

?  Enters domestic literature requests and performs mail list maintenance.

?  Completes phone and voicemail quote requests.

?  Other duties as assigned.

 

Background and Desired Skill Requirements

 

?  Expressed aptitude for working in Environmental Science, Biology, Chemistry, or related field.

?  1 to 2 years experience in customer service.

?  Basic knowledge of customer support processes (i.e., pricing, products, etc.)

?  Ability to resolve customer complaints/problems and provide follow up to customers and supervisor.

?  Must have the ability to make sound customer related decisions and respond quickly to customer needs.

?  Good computer skills (Microsoft Office, order entry system, etc.)