Senior Mortgage Telephone Service Representative (0593)

Job Description: Basic Function: Responsible for answering mortgage customer inquiries and resolving mortgage problems. Provide and service information at quality levels established by Senior Management.
Responsibilities:
Respond to mortgage telephone inquiries. Knowledge in escrow analysis, PMI insurance, hazard and flood insurance, payoff, special products (ARM, biweekly, balloon, etc.) refinancing, legal issues and loan documentation. Successfully complete and implement all learning from all training programs. This includes achieving a passing score on all quizzes and tests related to training monitoring of information retention. Ensure that management receives timely and complete reports of any systems or product problems that impact the ability to provide accurate and timely information to customers. Represent the department in a professional manner and is able to interface with all levels of management. Correctly and legibly complete all forms, E-mail and paper, required to complete customer inquiries.
Minimum Qualifications:
Bachelor's degree preferred. Two to three years as a Telephone Service Representative. Excellent communication skills with concentration on telephone techniques, thorough knowledge of the bank's products and services, thorough knowledge of the bank's computer systems and frequently used forms.

With over 140 years of experience, M&T Bank is considered one of the most highly regarded regional banks in the country. M&T Bank Corporation has over $50 billion in assets and is one of the 20 largest bank holding companies in the U.S. M&T Bank has aggressively increased their footprint since 1987 and possesses more than 650 branches & 1600 ATMs across Maryland, New York, Pennsylvania, Virginia, West Virginia and Washington, D.C. M&T also has mortgage offices in Arizona, Colorado, Idaho, New Jersey, Ohio, Oregon, Utah and Washington. M&T Bank offers an attractive compensation and benefits package to include: Holidays, Vacation, Flexible Benefits, Health/Dental, Retirement Savings Plan, Pension Plan, Life Insurance, Travel Accident Insurance, and Employee Banking Advantages. We offer competitive salary and full comprehensive benefits including 401(k). For a complete listing of all open M&T Bank positions, visit our website: