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Senior Technical Support Engineer
| Details |
Country: USA
Location: MA Burlington
Total applied: 3
Relevant Work Experience: 2+ to 5 Years
Career Level: Experienced (Non-Manager)
Job Type: Employee
Job Status: Full Time
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Senior Technical Support Engineer
We have a need for a Senior Technical Support Engineer to support customer session border controller network deployed products. The ideal candidate will be responsible for support activities required to troubleshoot and resolve technical customer issues.
Responsibilities:Open and track trouble tickets through problem resolution, and provide summary reports to customers. Escalate issues into the Engineering organization as required. Analyze problem reports, replicate customer environment and reproduce customer problems in our lab environment. Limited travel and participation in paid "on call" rotation required.
Experience/Qualifications:BSCS/EE or equivalent experience and 3+ years in technical support engineering within telecommunications and/or data communications. Must be familiar with carrier class networking and telephony environments with an emphasis on next generation IP services. Knowledge of and demonstrated experience in one or more of the following areas of specialization required: LAN/WAN data networking architectures and routing protocols, IP Telephony Architectures and VoIP protocols (SIP, H.323, MGCP, RTP/RTCP), Security and Quality of Service (MPLS/DiffServ).
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Customer Service and Call Center 
