Service Center Team Leader

Committed. Competitive. Constructing our Future.

 

That's St. Paul Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find St. Paul Travelers to be full of energy and a workplace in which you truly can make a difference.

 

We are currently looking for a Service Center Team Leader. Please read on for more details regarding this position.

 

JOB DESCRIPTION:

 

We are growing and need additional managers!

 

We are currently looking for Service Center Team Leaders. Please read on for more details regarding this position.
 
5 positions available. 
 
To succeed in this opportunity, qualified applicants will have:
Strong staff supervisory experience, including staff development
Experience in reviewing and analyzing results in a numbers-based environment
Skills in Word and Excel
Experience in making presentations to staff or senior management
Ability to quickly learn a complex operation and a strong attention to detail
Internal applicants will need five years of commercial lines insurance experience

 

SUMMARY:
Service Center Team Leaders are directly responsible for production and quality metrics in a business center. Service Center Team Leaders have daily, direct, hands-on involvement in team operations and output. Provide guidance, direction and leadership to staff and on assigned functions to meet established service levels or company standards for production and quality. Additionally, manage all related team activities to ensure they are delivered in a manner consistent with Commercial Lines customer service and expense management focus. Communicate and exemplify professional behavior and commitment to quality customer service. 
 
PRIMARY DUTIES:
Establish and monitor individual and team goals for performance standards; analyze and identify opportunities to improve service and staff performance; monitor workload, workflow and service delivery. Take corrective action in appropriate time frames to meet business unit objectives. 
 
Provide guidance and leadership on high-level projects/assignments/initiatives to support service, production, quality objectives. 
 
Mentor, coach, motivate, develop and train staff. 
 
Prepare, analyze and present management information to various levels of the organization in verbal and written form.
 
APPLICANT QUALIFICATIONS:
Significant management experience, including direct supervision of staff.
 
Strong interpersonal skills and the ability to represent the company to customers/agency staff
 
Solid math skills and proven analytical ability
 
Proficient in Microsoft applications including Excel, Word and PowerPoint
 
A college degree is preferred

 

COMPETENCIES:
Leadership-
-Makes sound and informed decisions.
-Consistently sets clear direction by defining the goals and parameters of the issues/actions.
-Motivate others to act in the best interest of the company. 
-Consistently acts with a sense of urgency. 
-Encourage and channel the contributions of others, taking a stand on and addressing important issues, and acting as a catalyst for change and continuous improvement

 

Communication-
-Communicates with high impact and influence; projects poise, authority, and self-confidence, writing and speaking with optimum impact 
-Maintain confidential information 
-Demonstrate active listening skills 
-Strong platform skills 
-Maintain a high degree of responsiveness to internal and external customers' needs, interacts positively with all customers including challenging ones.
 
Business Knowledge-
-Strong Business Acumen/Literacy and understands that decisions made in one part of the organization significantly affects other areas, understands these interdependencies and able to work within a multi-functional organization. 
-Strong project management/organizational skills
 
Decision Making/Problem Solving-
-Anticipates and identifies problems and sets clear achievable plans for resolution. 
-Takes initiative to identify issues and solve problems. 
-Quickly regroups and changes approach as needed; remains flexible in the face of obstacles and challenges
 
Management-
-Demonstrated strong interpersonal effectiveness capability by forming give-and take-relationships which enhances understanding and mutual respect, acknowledges the needs and feelings of others, focuses on the positive aspects of conflict, and sees differences of others as necessary for building high-performing teams. 
-Experience at making sound hiring and capital resource decisions, and addressing staff training and development needs 
-Takes responsibility for decisions, actions and performance 
-Demonstrates excellent personal and team time management skills, effectively delegates
 
Physical Effort Demands or Working Conditions-
-Office environment
-Overtime required
-Occasional travel

 

In addition to an exciting environment, we offer:

 

* Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards

* 401(k) with company match

* Comprehensive health plans that include coverage for same sex/domestic partners

* Strong work/family and employee assistance programs

* Tuition reimbursement

* Vacation Purchase Plan

* Training/Development opportunities

 

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.

 

For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting. You will be redirected to the Job Seeker page on our Corporate Website. Once you are on the ?View Job Postings? page, please enter requisition number 028668 in the Search by Requisition Number field.  Or you can mail or fax your resume and cover letter to:

 

St. Paul Travelers

Attn: Human Resources

150 Baldwin Street, Suite A

Elmira, New York 14901

FAX (607) 735 - 4782

 

St. Paul Travelers is an equal opportunity employer. We actively promote a drug-free workplace.