Service Dispatcher

Service Dispatcher



FLO-TECH, located in Middletown, CT was founded in 1992 with the mission of becoming the premier hardcopy service and support provider in the United States. Since that time FLO-TECH has experienced double digit growth annually and continues to expand both product and service offerings, furthering our expansion into new markets.

Our tremendous success and growth has earned us the distinction of becoming Hewlett-Packard's largest service provider dedicated solely to hardcopy products. We service over 54,000 printers a year. In addition, we have been designated as an HP VIP Reseller and Platinum Partner. FLO-TECH is the only service provider in the Northeast to be awarded with both these designations. FLO-TECH was also selected by HP as one of only 12 partners in the US and Europe to participate in a new service delivery program called VPI. Flo-Tech holds the distinction of being ranked #1 of the VPI providers worldwide. In addition Flo-Tech was recently recognized as an Elite Dealer from Office Dealer magazine and appeared in Office Solutions ?Best of the Best? issue. Currently Flo-Tech provides service to customers in CT, RI, MA, NY, NJ and PA. Visit our web site at www.flotech.net



We are looking for a Service Dispatcher to help us continue our success!



JOB SUMMARY:



This position involves dispatching and clerical work along with operating communication instruments and coordinating service technicians? schedules. Answers telephone and provides information/assistance or routes caller to appropriate staff member. Receives service requests from customers by telephone, fax and e-mail. Logs in service orders and relays information to customers. Contacts technician with assignment and provides them with necessary information. Customer contact is a prime responsibility!



ESSENTIAL FUNCTIONS:



? Answers multi line telephone and provides information/assistance or

routes caller to appropriate staff member.

? Ascertains customer?s needs, verifying data using computer to retrieve

customer information. Prioritizes call relays, and/or transmits

necessary information to appropriate technicians. Achieves and maintains

rapport with customers and works to give them the best possible service.

? Maintains contact with technicians in order to close orders that are

completed and to keep customer current on status. Reschedule service

calls when needed.

? Makes quotes for new customers, provides them with information to set up

account. May refer account to Director of Sales if necessary.

? Matches completed service call paperwork with computer print out,

verifies data input for errors.

? Handles the needs of service technicians and customers regardless of

sales district.

? Faxes next day?s schedules to all service technicians.



REQUIREMENTS:



2 to 3 years in a Dispatch/Call Center environment is required.



Must have knowledge of Windows.



Excellent communication/customer service skills.



Multitasking is a must!



A comprehensive benefits package is offered the first of the month following date of hire which includes health, dental, supplemental life and company paid life and disability benefits. We also offer an excellent 401(k) plan with company match along with paid holidays, personal and vacation time.



Your resume with salary requirements can be e-mailed to  humanresources01@flotech.net or faxed directly to the Human Resources Department at 860-613-3381. You may also mail your resume to 699 Middle Street, Middletown, CT 06457 Attention: Human Resources.



Flo-Tech is an Equal Opportunity Employer.