Service Manager

Terex Load King in Elk Point, SD is seeking qualified candidates to fill the position of Service Manager. This position will be responsible for providing a variety of technical operating and service advice, product support and training to customers on using the full line of Terex Load King trailers.

Essential Functions:
Receive inquires from customers to obtain warranty, and operating information on Terex Load King products. Supplies information to the customer verbally, in writing or by sending material that respond to the request.
Receives calls from customers on equipment operating troubles. Interviews customers to understand the operating symptoms, then advise the customer of the course of action by explaining the possible solution and the steps that must be taken to restore equipment to safe and efficient operation.
Travels frequently to customer locations, overseeing and repairing operational problems with Terex Load King products. This work requires in-depth knowledge of the operation of Terex Load King products and the mechanical aptitude to perform repairs.
Assesses the ability of the customer to provide service. Identifies parts and supplies that the customer must have to restore equipment to a safe operational level.
Prepares and delivers formal training to customers in the safe operation, maintenance, repair, and care of equipment to assure desired operating level and warranty compliance.

Education and Experience:

Six years of experience and factory-sponsored training in heavy equipment environment. Additional education may substitute for some experience.