ShopNBC customer service--FT 12:30pm-9:00pm

Lots of great Call Center/Customer service positions at ShopNBC in Brooklyn Center!

 

*Full Time ShopNBC.com call center positions: hours available from: 11:30pm-8:00pm 12:30pm-9:00pm One Saturday or Sunday from 9am-5:30pm every 4 weeks on a rotational basis.


Position Overview:

Success Attributes:

- Excellent interpersonal skills and strong telephone etiquette
- Excellent time management skills, the ability to multi-task and work in a fast paced environment
- Professional, flexible and positive team player that is self-directed and self-motivated
- Ability to effectively perform role using decision-making skills and other resources
- Confidence navigating the Internet and a willingness to learn new technologies
- Strong writing, grammar, and proofreading skills
- Ability to communicate and manage conflict resolution in a professional manner
- Regular attendance and the ability to work flexible hours including Saturdays and Sundays 

Essential Functions:

Principal Accountabilities & Authority:
- Provides follow up solutions to customer issues
- Communicates important information to the customers on current website features, upcoming promotions, products, retail stores, etc
- Keeps commitments to others
- Maintains a thorough knowledge and skill base for product, operations, policies and procedures, and computerized information systems
- Completes or performs other duties as assigned
- Exhibits Red Carpet Care qualities in terms of great customer service to both internal and external customers

Experience:
- At least 6 months of customer service experience preferred
- Basic knowledge of customer service and shipping terms
- Familiar with keyboard and basic computer skills ? including Windows based programs

- Call Center experience is a bonus and may be considered above other types of customer service experience.

More about us:
ShopNBC is broadcast 24 hours a day, 365 days a year via over 53 million cable and satellite households (DIRECTV channel 370, DISH Network channel 228), and its programming is simulcast live on the Web at ShopNBC.com, where you can find over 10,000 items every day.

ShopNBC offers a wide variety of great merchandise at incredible values up to 60% off retail value every day. Our customers are especially fond of our fine jewelry, brand-name watches, easy-to-use computers, cutting-edge electronics and more!

The mission of ShopNBC is to be the most innovative multimedia network, offering consumers an entertaining, informative, and interactive shopping experience.

ShopNBC, one of the nation's fastest-growing retailers!

ShopNBC is an Equal Opportunity Employer