Spv Implementation

Job Title: SUPERVISOR IMPLEMENTATION- WIRELESS We're looking for future leaders. Individuals with the Yes you can attitude that want to not only be a part of a communications and entertainment revolution, but lead it into a new era! Global communications is exploding and Sprint Nextel is leading the charge into a whole new world of communications and entertainment convergence. With the combination of an industries best assets and its most talented workforce, Sprint Nextel offers you more than just a career: we offer you a leadership role in a company that is leading a revolution. Embrace this opportunity to be a part of something revolutionary. Directs the work of developing professionals, or specialty, skilled or entry-evel non-exempt staff.

Serves as single point of contact to customer with complete ownership and accountability for matrix management of the customer lifecycle, from customer acquisition through billing activation across the product portfolio. Provides facilitative leadership to a diverse team responsible for the design, engineering and implementation of highly complex integrated product/network solutions. Works directly with customer, outside vendors, sales, network and operations to create solutions for the customer's changing demands.

Wireless Implementation Supervisors will be responsible for managing a team of Implementation Specialists II's who are responsible for assigned base of customers. Directs the work of developing professionals, or specialty, skilled or entry-level non-exempt staff. Serves as point of contact to wireless customers with complete ownership and accountability for customer service, matrix management of the customer lifecycle, from customer acquisition through billing activation across the product portfolio.  Works directly with customer, outside vendors, sales, network and operations to create solutions for the customer's changing demands.

Responsible for multiple functions of these accounts to include, but not limited to:

Proactively looking for opportunities to increase customer satisfaction by building relationships with customers
Take ownership of any customer issue to completion
Resolving any billing, pricing or technical support questions
Resolving billing disputes to prevent collection activity
Reducing customer churn

Troubleshooting/ ordering new or replacement handsets and accessories
Interface with different departments within Sprint/Nextel organization to effectively resolve all customer issues

Facilitate contract renewals and rate plan changes

Only Sprint Nextel has the key assets and marketability to take your career to the next level. With a culture that promotes diverse thought and inclusiveness along with a value system that focuses on the individual, Sprint Nextel gives employees the opportunity to spread their wings and grow their careers. We're looking for talented people to be our future leaders.

Sprint Nextel is proud to be an EEO/AA employer. We value diversity and offer a quality workplace. The single largest factor to the success of Sprint Nextel resides with our employees. We value their efforts and provide them with a competitive benefits package. To review a few of these top-notch benefits, visit