Sr. Inside Sales Representative

Fast growing furniture distribution company is expanding our Inside Sales and Customer Service Team. We are looking for an experienced customer service / inside sales representative manager. The ideal candidate will have previous management experience as well as experience in establishing and maintaining a system of controls for customer order maintenance.

Duties:
* Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.

* Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

* Focuses sales efforts by studying existing and potential volume of dealers.

* Submits orders by referring to price lists and product literature.

* Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

* Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

* Recommends changes in products, service, and policy by evaluating results and competitive developments.

* Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

* Provides historical records by maintaining records on area and customer sales.

* Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:
Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales