Supervisor, Customer Operations

The Aurora operation of CheckFree Corporation is experiencing tremendous growth.  Many opportunities at the Aurora location continue to be available.

CheckFree (NASDAQ: CKFR) is a provider of financial electronic commerce services and products. From powering electronic billing and payment, to automating financial transactions, to streamlining regulatory reporting tasks, CheckFree's broad range of solutions continue to set new standards for quality.

At CheckFree, our vision is to make complex financial activities easier for businesses and consumers. For more than 20 years, we've been turning that vision into a reality by setting the standard for leadership, innovation and quality of financial electronic commerce. Today, CheckFree provides software and services to thousands of businesses and millions of consumers everyday.

CheckFree is monitored by and works in tandem with the same entities that monitor major financial institutions, including the Office of the Comptroller of the Currency (OCC), Securities and Exchange Commission (SEC), the Federal Reserve, the United States Postal Service and NACHA ? the Electronic Payments Association. 

CheckFree was founded in Columbus, Ohio in 1981 by Peter J. Kight. Our corporate headquarters are located in Norcross, a suburb of Atlanta, Georgia. We also have offices in major cities around the United States, as well as offices in Canada; Luxembourg; Sydney, Australia; and the United Kingdom.

Job Purpose:

To provide world class customer service through performance management and development of call center associates. Develop and implement process improvement, manage the work flow process and perform personnel duties.

Job Responsibilities:

Monitor and distribute assignments as necessary to ensure adequate coverage of customer needs. Assess needs, determine best resource to resolve issue based on ability and capacity.

Resolve complex client issues when necessary or escalated.

Assign tasks and monitor progress to ensure tasks are completed in an efficient manner.

Assist in identifying operational needs, works with cross functional teams to determine solution, formulate new procedure, train associates, and monitor new plan for efficacy.

Perform quality checks on areas of responsibility, review performance reports, identify areas requiring improvement, and implement process corrections.

Perform management functions such as interviewing, hiring, reviewing, mentoring, performance management, attendance tracking, and implementation of corrective action.

Coach and provide developmental opportunities for a team of customer care associates.

May perform other duties as assigned.

Job Requirements:

Minimum of 3-5 years of experience in a leadership role required

Skills and Knowledge Required:

Knowledge of customer service techniques and standards required.

Banking or bill payment experience preferred.

Proficiency with Microsoft Office Suite (i.e. Excel, Word, Access, etc.) required.

Strong communication, time management and analytical skills.

 

JOIN CHECKFREE!!

CheckFree is a place where your personal best is valued and peak performance is the norm. As part of the CheckFree team, you are encouraged to achieve, improve and build on your accomplishments. In return, CheckFree prospers, and new opportunities are created for even greater personal achievement. CheckFree recognizes that every associate has personal goals for his/her career and household. We support the pursuit of these goals through a focus on individual achievement. This mutual dynamic is what drives our growth and continued leadership in the markets we serve. We invite you to join our innovative and inspiring team.

 

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