TFS Customer Service Representative - CSCE-Owings Mills, MD

Welcome to excitement and opportunity. Welcome to Toyota Financial Services (TFS). If you're a motivated individual, then TFS is the destination you've been looking for.

Since 1983, TFS has grown from a small company of eight associates to more than 2800, with over $43 billion in managed assets, serving 2.3 million customers under the Toyota Financial Services and Lexus Financial Services market brands. At TFS, tomorrow means rising to the challenges of a changing marketplace by promoting a high-performance culture that will allow us to develop better solutions, programs, and services for both existing and new customers. Our commitment to delivering extraordinary customer care creates the trust and loyalty that drives our business.

As a Customer Service Representative, you will make your mark by:

Responding to inbound communications (primarily telephone with some e-mail and written correspondence) from non-delinquent customers, dealers, and insurance agents promptly and in a professional and service-oriented manner
Taking ownership of calls, investigating, researching and resolving various questions regarding insurance, credit, and payment status and providing appropriate response via telephone, e-mail or written correspondence
Researching unique customer requests using internal manuals, policies and guidelines, and promptly reporting/refering more complex, non-routine issues to Customer Service Team Leader for resolution
Handling customer correspondence on a daily basis

Qualifications
TFS is looking for individuals with strong business sense and practical expertise. Successful candidates must have:

B.A./B.S. degree or related work experience preferred
Previous experience in a customer service/call center environment helpful
Working knowledge of Microsoft Office applications (Word, Excel, etc.) and Lotus Notes preferred
Excellent verbal communication and interpersonal skills
Good written communication skills
Self-starter and independent
Team oriented and results driven
Strong organizational skills and attention to details
Attendance and punctuality are essential for this position


Toyota Financial Services rewards both individual and organizational results with well-balanced compensation, benefits and perquisite programs. Our associates, our enthusiasm, and our dedication are the foundation of our success. If you are ready for a new destination, we would like to hear from you. EOE. M/F/D/V.

To learn more about us, please visit: