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Technical Help Desk/Customer Service Representative
| Details |
Country: USA
Location: PA Newtown
Total applied: 14
Relevant Work Experience: 1+ to 2 Years
Career Level: Entry Level
Education Level: High School or equivalent
Job Type: Employee
Job Status: Full Time
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Technical Help Desk/Customer Service Representative
TECHNICAL/ HELP DESK/ CUSTOMER SERVICE REPRESENTATIVE
Vantage Learning is the leading provider of online assessments and automated essay scoring services. As a result of growth in our assessment business we are seeking several Technical/HelpDesk/Customer Service Representatives to assist our customers with our online applications.
The Help Desk Representative assists end users of our web-based applications; troubleshoots technical issues; generates reports; takes customer orders; and provides other technical and customer support as needed. The position reports to the Call Center Manager. This position starts at an hourly wage of $10/hour (with no college degree) or $12/hour with a college degree.
We are looking for friendly, smart individuals with a ?can-do? attitude, who are customer-focused, effective communicators, and who have the technical skills needed to assist end users with application use and technical issues.
Responsibilities include:Receive incoming calls related to application questions, application use, technical issues, and/or product and service orders. Make outbound customer satisfaction calls. Work with end user technical staff to trouble shoot technical issues related to browser configuration, proxies, routing, and/or other network issues. Work with various Vantage departments to ensure customer needs are met or exceeded. Respond to customer emails relating to application use and technical issues; process product or service orders received by email. Send emails to ensure customer satisfaction and solve technical problems. Assist in the QA of new products and services. Perform related customer service duties as needed. Generate reports on time. Ability to quickly learn various web-based applications
Qualifications include:
?Can do?, upbeat, and friendly attitude Excellent friendly and professional phone voice and manners Knowledge of web-based applications Technical training related to software, network services and/or online applications. Strong troubleshooting and customer service skills Excellent writing skills Dedication to quality Attention to detail Strong working knowledge of EXPLORER, ACCESS, WORD, EXCEL, OUTLOOK and POWERPOINT High School diploma Technical training preferred
Qualified applicants should send resumes to: hr@vantage.com
No telephone calls will be accepted
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Customer Service and Call Center 
