Technical Support Representative

As a leader in providing software solutions to the property management industry, we were ranked as one of the fastest growing technology companies by the Dallas Business Journal 2 years in a row.

 

This growing Richardson based Software Company is looking for an energetic team-player with excellent people skills, to join our fast-paced, dynamic Technical Support Team.  This individual will be responsible for providing courteous, tactful, accurate, and timely technical support to our external customers.  You will provide support via telephone, solving problems to enhance customer efficiency in utilizing our software products.  This entry-level position is 100% telephone support for an accounting software package designed for the property management industry.

 

Required Qualifications, Experience and Skills:Must be a team player, with the desire to provide an excellent level of customer support and satisfaction. Must have the self motivation and drive to learn in a fast paced environment. Solid understanding of MS Windows. Excellent written and verbal communication skills, as well as strong people skills. Ability to identify, troubleshoot, recreate, document, resolve, and track customer issues in a quick, calm, analytical and methodical manner.  Ability to maintain a high level of customer satisfaction through professional communication and consistent follow up. Ability to understand and communicate technical information, and analyze and solve complex problems. Ability to work independently, with minimal guidance or supervision, and still make significant contributions to the team by being highly productive and accurate. Ability to take ownership of customer issues from initial contact through problem resolution. Must have solid organizational skills with ability to multi-task and prioritize. Must be detail-oriented, dependable Must be able to work closely with peers and Product Development on all aspects of support. High school diploma or equivalent

 

Experience here is a PLUS:Experience with Property Management and Accounting Software (i.e. QuickBooks, Peachtree) Knowledge of day-to-day accounting functions. Experience with Microsoft Access. 1-2 years telephone contact with customers. Call center experience desired but not necessary.

 

The ability to learn through self-study is crucial. The successful candidate must have the ability and desire to learn the features and functionality of the company's proprietary software.  You must have a positive and upbeat attitude and an exceptional ability to deal effectively with customers via telephone.  Must be willing to give 110% every single day.  Must be flexible to work any 8-hour shift between 7 am and 7 pm during January and February.  Occasional Saturday work is required. 

We are looking for people who have the passion and competitive spirit to be the best at what they do.

We offer a competitive salary based on experience, with an attractive benefits package.  Non-smoking environment.  Local applicants only.  Relocation packages are not available.  For immediate consideration, e-mail resume with cover letter and salary requirements to address listed below.  Due to the high volume of responses only qualified candidates will be contacted.  Resumes without salary requirements will not be considered.