Telephone Banker - ECC - 9/11 (schedules vary)

Be a part of our success story. Washington Mutual offers talented and motivated people the opportunity to do the best work of their lives in a dynamic and growing company. Through competitive salaries, outstanding benefits, internal advancement opportunities, and nationally recognized community involvement, you'll have the chance to create a career you can be proud of. Your success story starts here.


A Specialist I (Customer Service Specialist I) acts as a primary point of contact for all contact-center related delivery methods (including telephone, online servicing support, email, home banking, and video kiosk). Perform problem resolution and services accounts for transactions and maintenance. Also accepts and resolves escalated calls hand direct calls accordingly.

Regular attendance and schedule adherence is an essential function of the position. Key performance criteria include quality, accuracy, reliability and productivity.

Employees are required to wear a headset while handling phone calls during their entire shift.



High School diploma or equivalent
1 year of customer service experience or equivalent combination of experience or education that demonstrates the ability to perform the essential functions of this position
Strong oral communication skills
High level of accuracy and attention to detail
Ability to use standard software (i.e. windows, internet, word/excel) and hardware (i.e. keyboard-25 wpm, mouse).

Washington Mutual is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the recruiter.