Training Team Manager

Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.

Builds customer loyalty by improving the skills of call center or web center customer service agents by facilitating procedural, systems, and soft-skills training. Provides direct supervision of class participants. Monitors performance, coaches for improvement, and provides feedback to team members. Models attributes such as valuing diversity, communicating openly and frequently, demonstrating integrity, and leading change management.

Qualifications
RESPONSIBILITIES: Using instructional methods for adult learning, delivers course curriculum and facilitates learning for call and web center agents. Directly supervises class attendees and coordinates transition from classroom to department. Provides performance feedback through informal communications, formal classroom progress reports, and deficiency management. Supports and communicates departmental and organizational quality standards, processes and procedures, and policies. Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the classroom; consults Team Manager, Department Manager, and/or HR for guidance as needed. Maintains current knowledge of subject matter of and technical skills for the businesses supported. May rotate to complete a 3 to 6 month assignment as a call or web center Team Manager after 18 to 24 months on the job. May require business travel. // REQUIREMENTS: Supervisory or demonstrated team leadership experience required. Experience as a corporate trainer strongly preferred. Call center and/or sales experience preferred. Proficiency in office software required, MS Word/Excel preferred. Willingness to relocate preferred.

Benefits
As a Sears professional, your career path options will be determined by your performance, as well as your desire to advance further within Sears organization. And you'll get some of the best benefits in the industry: Medical, Dental and Legal Plans, 401(k) Savings Plan, Flexible Spending Accounts, Associate Discounts, Educational Assistance, Group Universal Life Insurance, Long-Term Disability Insurance, Long-Term Care Insurance, Business Travel Accident Insurance, Short-Term Disability, Vacation/Personal and National Holidays, and WorkLife Solutions.

Please Note: Different eligibility rules apply to certain benefits. Some businesses do not offer all benefits shown.


Sears is an Equal Opportunity/Affirmative Action Employer.