Unit Manager - Front End Loss Drafts (11:00am- 8:00pm M,T,Th,Fri,Sat // Wed off)

The Front End Loss Draft Unit Manager will have the following responsibilities plans, organizes, leads, controls and coordinates the day-to-day activities of associates involved in providing services in the area of hazard outsourcing. Some essential functions are:

-Communicates approved policies and procedures to work group and ensures compliance. Recommends change to policies and procedures as necessary and may participate in the development and implementation of such changes. Provide ongoing updates and communication to Operations Managers so they are informed of business units progress and challenges.
-Hires, develops, evaluates, and (when necessary) disciplines and terminates personnel or makes authoritatively recommendations in such matters. Participates in developing functional-specific orientation and training programs for work group. Establishes standards and devlopes short/long term goalsfor effective job performance and evaluates associates according to such standards. Receives and investigates all complaints concerning the work group and its personnel; determines veracity of such and (as necessary) takes corrective or disciplinary action and /or prepares reply.
-Demonstrates the ability to coordinate the workflow of a multi-client/multi function environment. Ensures work is distributed appropriately and that all client standards are met on a daily, weekly, and monthly basis. Must maintain the accuracy of client performance reports. Participates in the administration and monitoring of designated parts of an operational budget, which may include payroll tracking and managing staffing levels
-Coordinates the consistent/accurate application of client directed business rules with assistance and monitoring from Team Leader in department. Resolves complex interpretations with other members of management and/or the client.
-Researches and responds to executive level customer complaints. Obtains assistance from the client in obtaining information and documentation to resolve exceptions and problems. Refers customer's non-insurance problems to the appropriate client department. Assists the client in resolving escrow analysis exceptions, clearing corporate advances, and stale dated checks.
-Works with other members of management and/or other key associates to develop and implement process improvements that when adopted realize significant productivity gains or quality enhancements to the outsourcing process. Assists the client in resolving escrow analysis exceptions, clearing corporate advances, and stale dated checks.
-Monitors work group's performance through call observations. Providing coaching and direction to the associates while creating an environment, which encourages customer sensitivity, teamwork, commitment, increased productivity and superior quality.
-Maintains records related to work group performance, attendance, expenditures, etc. Prepares or assists in the preparation of related reports. May conduct or participate in the analyses and resolution of operational problems. Specific records/reports requirements include daily associate production reports, timesheets, annual reviews, and tracking of temporary associate performance.
 
Assurant Specialty Property offers its associates a competitive compensation package that includes medical and dental benefits, tuition reimbursement, matching 401K plan, stock options, pension plan, life insurance and paid time off along with opportunity to work with a highly motivated and dynamic team. Apply now.









The schedule for this poistion is 11:00am to 8:00pm on M/T/Th/F/Sat off on Wed.

Occasionally, it may be necessary for you to work extra hours to accomplish business goals.

 

Education: (Minimum Requirements) Associate's degree and/or equivalent work experience is required.
Experience: (Minimum Requirements) Two to three years of supervisory experience required. Experience in mortgage servicing, customer service, or hazard insurance processing is required.
Knowledge: (Minimum Requirements) Excellent verbal and written communications skills. An understanding of human resource policies and procedures. Working knowledge of legacy servicing systems such as Alltel or Mortgage Servicing. Knowledgeable in mortgage servicing and regulatory and compliance procedures. Customer service techniques and call processing. Property insurance products including Assurant lender placed products are critical.