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Vehicle Specialist Supervisor
| Details |
Country: USA
Location: MI Auburn Hills
Total applied: 26
Relevant Work Experience: 2+ to 5 Years
Career Level: Manager (Manager/Supervisor of Staff)
Education Level: Some College Coursework Completed
Job Type: Employee
Job Status: Full Time, Part Time
Job Shift: First Shift (Day), Second Shift (Afternoon)
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Vehicle Specialist Supervisor
About the Company
Dialogue marketing is an award winning, full-service customer interaction center that has been servicing clients since 1978. Please review our suites of services at www.dialogue-marketing.com
Position Description
We are looking for dedicated individuals to supervise our Vehicle Solutions Department, to help Dialogue Marketing continue to be a leader in the telecommunications industry. The ideal candidate will posses a minimum of 2 years customer service and/or sales experience, preferably in a call center environment and automotive experience. Leadership skills necessary to ensure maximum employee performance;superior program and company knowledge; effective coaching and motivational skills;fair and timely employee reviews;ability to take ownership of and responsibility for assigned programs; ability to work closely with Account Manager and provide required reports, data, etc.
The Vehicle Specialists teams will help process customer information that has been received via the internet regarding their vehicle of choice. We make first contact with the customer to verify their information and their preferences. We assist, consult and nurture the customer in his or her car purchase process and, in the course, offer suggestive services regarding a predetermined vehicle.
Job Functions:Design and implement Incentive contestsRecognizing and achieving goalsHuman Management SkillsConflict Management SkillsExcellent Training AbilityCoaching and Leadership SkillsUse and Understanding of all applicable reports
Qualifications for Employment
Experience / Education / Skill Requirements: Complete professionalism and dependability
o Call Center Background or Sales
? Minimum 2 year of sales, customer service, or outbound telemarketing in a call center setting, or
? 1 year experience selling automobiles, insurance or financial services
o Minimum Education
? H.S. Diploma or equivalent
? 2 yrs or more college coursework completed
o Communication Skills
? Effective oral and written communication skills
? Sales Skills
? Customer service
o Computer Literate
o Other benefits such as: Health Insurance, 401 K, Paid Vacation, other.
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Customer Service and Call Center 
