Verizon Wireless-Base Salary+Commissions+Extensive Benefits with an Industry Leader

With 53 million customers, Verizon Wireless is known for its reliable network and award-winning customer service. We continue to invest in our network to maintain our status as an industry leader and to remain on the cutting edge of wireless technology. We're also strongly committed to investing in our employees - who we consider to be our most valuable asset.

As part of our team, you'll join a group of over 56,000 professionals dedicated to providing the best overall wireless experience. The wide variety of roles we offer includes opportunities in sales, customer service, network engineering, marketing, accounting and any number of supporting professions that are necessary to a large organization such as ours.

At Verizon Wireless, we devote considerable resources to sustaining our employees' ambitions, growth and determination. Our mandate is to provide you with the opportunities to own your career and reach your greatest goals as part of our organization. You'll receive a total rewards package that reflects our industry stature, and you'll discover an array of training, tools and support to assist you in creating the career you've always wanted.

We're proud of the accolades we've earned, which include recognition as one of Working Mother's 100 Best Companies for four years, one of ComputerWorld's 100 Best Companies for two years, and one of Training magazine's Top 100 Training Organizations for four years. Committed to creating a workforce that represents our customers, Verizon Wireless believes deeply in workforce diversity, in both policy and practice. We invite you to consider joining us. Current openings are available throughout the Washington D.C., Virginia and Maryland areas for the following retail sales and retail customer support positions:

Retail Sales Representative
Responsibilities:
Sales Results: Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. Demonstrate equipment functions and network capability. Perform rate package evaluations and propose solutions that best benefit the company and the customer.
Customer Retention: Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Ensure customer satisfaction and resolve all customer issues and concerns.
Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts.
Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable trainings/meetings.

Requirements:
High School Diploma required, some College preferred.
1-2 years experience in a retail sales environment.
Flexible schedule (including evenings and weekends) required.
Strong interpersonal, verbal, and communications skills.
PC proficiency in Microsoft Excel & Word required.
Ability to analyze customer needs, present solutions and add value through delivery of products and services.
The ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision.
Effective negotiation and closing skills.

Retail Customer Service/Support
Responsibilities:
The primary responsibility of this position is to provide exceptional customer service to individuals visiting the Verizon Wireless store. As a member of the store team, the incumbent(s) should strive toward helping the store achieve its financial and customer service goals.
Provides exceptional customer service to individuals visiting the Verizon Wireless store, including greeting customers and assessing their needs.
Exhibits quality customer service from greeting point through departure; ensuring that all aspects of a customers needs are met and that every customer has a positive experience.
Answers phones and responds to customer inquiries in a timely manner.
Other duties include service activations, processing ESN (electronic serial number) changes and bill payments, responding to billing inquiries, equipment replacement, and processing price plan changes and upgrades.
Ensures that all appropriate documentation and data entry is complete.
Assists in the administrative functions of the store, including cash management and asset protection of store inventory.
Reconciles cash (bank deposit, safe fund/till fund, daily financial transactions) and follow bank deposit procedures. Performs reporting functions as required.
Individual may sell phones and accessories in the event of high store volume or absence of sales representative.

Requirements:
High school diploma or equivalent; some college preferred.
A minimum of 1year of customer service experience (retail sales/operations experience a plus) and a minimum of 1year retail sales/operations experience.
Well developed conversational and listening skills a must.
Strong organizational, communication and problem solving skills required.
Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion.
PC literacy is also required (experience using Windows based applications preferred

Compensation/Benefits:
It takes dedicated, hard-working people like you to provide the largest, most advanced, nationwide wireless network. That's why we offer some of the best benefits around.
Competitive pay
Medical Benefits, Dental Benefits. Prescription Drug Benefits, Vision Care Plan
Flexible Before Tax Spending Accounts for Health & Dependent Care
Life and Accident Insurance, Business Travel Accident Insurance, Disability Benefits
Competitive Vacation Time, Paid Personal Time Off, Paid Holidays
Adoption Assistance
Home & Auto Insurance Program
Employee Phone Program
Health & Wellness Center Discounts
Child Care Discount
Back Up Care Program
24 Hour Help ? Employee Assistance Program
401K Saving Plan, Profit Sharing
Short and Long Term Incentive Programs
Tuition Assistance

How to Apply
For consideration, please click "Apply Now" below or e-mail your resume as an MS Word Attachment to Jennifer Browning at jbrowning@ircdirect.com Please include "Verizon Wireless" in the subject line of your e-mail

If your experience is a good match for current openings, you will be contacted by a recruiter from Integrated Recruiting Consultants, LLC (IRC). Integrated Recruiting Consultants, LLC is accepting resumes and scheduling interviews with Verizon Wireless hiring managers.