WORKFORCE ANALYST

 WORKFORCE ANALYST position available for one of the fastest growing companies in Atlanta.  Job

duties include:

 

?  Real-time monitoring of schedule adherence and service levels.

?  Monitoring of call arrival patterns and reforecasting intra-day.

?  Comparing intra-day schedules to staff needed and proposing solutions.

?  Communicating with Call Center Vendors to resolve scheduling issues.

?  Communicating scheduling/intraday issues and resolutions-in-progress to Management.

?  Engage in reporting and analysis as preceding activities allow.

 

 REQUIREMENTS

 2+ years Call Center Scheduling/Forecasting/Reporting experience in a multi skill-set environment.Ability to exercise independent judgment in problem solving.Strong technical, analytical, and PC skillsFamiliarity with Scheduling/Forecasting and Real-Time Adherence software (IEX, TCS, Blue Pumpkin or other)Good spreadsheet skills.

Accuracy and Attention to Detail a must

Please apply by sending a resume as a word attachment to:  ruthg@financialnetworksolutions.com