Wireless Customer Service Technician

Solectron - Wireless Division, a leader in wireless services support, seeks Customer Service Technicians to provide customer service and technical support for a leading wireless carrier.

Qualified candidates should be high energy, career minded individuals with superb customer care abilities and superior communication skills.

Job duties will include:

Responsible for providing a high level of technical customer service support at a retail location. Programs, troubleshoots, tests, and performs minor repairs.

Issues, and if necessary, exchanges phones and processes all warranty claims. Instructs customers on proper use of cellular phones and equipment. Completes paperwork related to service. Enters and tracks customer data using Client tracking systems.

Qualifications:

6-12 months of customer service/retail experience with strong customer service skills. Technical aptitude with retail electronics experience preferred.

Ability to use positive interpersonal skills to handle customer problems. Must possess excellent oral and written communication skills and strong attention to detail.

Knowledge of computers using Windows. High school diploma or equivalent required, cellular manufacturer certification preferred. Professional, neat appearance required. Ability to work retail hours required.

Solectron Services offers a competitive salary with benefits, bonuses, training and great opportunities for growth!

Complete Background Check Required.

Bilingual Spanish-English is highly desirable, but not required.

Email Resume to:ChadMartichuski@