Accenture Learning/Technical Instructional Design Lead

Organization:  Accenture Learning

Location:  Denver, CO

Role:  Technical Instructional Design Lead - Content Lead for Converged Telecom Solutions - Voice & Data

 

If you join Accenture, you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

 

The Instructional Design Lead provides day-to-day direction for multiple smaller scope training development efforts ? specifically course efforts or significant components of larger development projects. The Instructional Design Lead provides significant input for conceptual designs and is responsible for developing detailed designs based on high-level module designs.  The Instructional Design Lead ensures that projects are executed according to CDCoE process, quality, budget, and milestone standards.  The Instructional Design Lead tracks and reports progress to ensure completion according to agreed-upon schedule and within budget requirements for an average team of 1-3 Instructional Design Analysts/Senior Analysts. 


Key Responsibilities:

Prepare conceptual design documents

Create initial conceptual designs (based on proven instructional theory) that meet

business requirements.

Complete detailed designs based on high-level module designs.

Develop instruction modules and materials based on design specifications.

Conducts audience and needs analyses to confirm appropriateness of learning objectives.

 

Initiate course effort

Create detailed workplan for effort based on budget and resource plan provided by the supervisor

Prepare interview protocol and recommendations for course design based on

preliminary or conceptual design information

Facilitate content gathering from Subject Matter Experts to create course design

Define field trial and acceptance test approaches

Confirm Client Subject Matter Expert agreement of detailed schedule and involvement

throughout process, set expectations for remainder of project.

Identify detailed learning objectives for each course based on business drivers and

performance goals; map course content to appropriate learning objectives

Facilitate project kick-off meeting with internal team to build understanding of the

client subject matter expert roles and project; set expectations with team based on individual

development plans and course schedule

 

Execute training solutions production on all types of development projects

Design and develop course content and facilitate media requirements according to project

workplan and schedule

Develop materials according to CDCoE process standards (as needed)

Identify learning-related issues such as content sequencing, flow of information and

relevancy of media

Evaluate materials to ensure that learning objectives have been met and appropriately

satisfy performance gaps.

Review deliverables for completeness, compliance with standards, and consistency with the

detailed design;  prepare materials for manager review

Create test plan; lead course usability, testing and implementation of corrective actions

Provide oversight on content revisions given feedback from client subject matter experts

and field trial participants; manage work effort to maintain scope

 

Support training solutions development process

Coordinate project activities between all disciplines including media, technology,

project management, client onsite or business interlock and delivery teams

Identify continuous improvement areas based on lessons learned; modify process

steps as appropriate for client situation with direction from manager

Collaborate with team, peers and Subject Matter Experts (SMEs) via professional

communication channels to maintain relationships

 

Qualifications

Education:
BA/BS - Prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.

 

Required Skills:

1-3 years Academic or practical training/learning industry experience

1-3 years Demonstrated experience developing performance solutions

1-3 years Solid knowledge of instructional design techniques, adult learning theory, and web-based development tools

1-3 years Knowledge of and practice with several instructional approaches (web-based, instructor-led, or virtual instructor-led training)

1-3 years Knowledge of Microsoft Office (Word, PowerPoint, Excel and MS Project)

1-2 years project management tools including workplanning and resource scheduling

 

This role may include one or more of the following technical skill areas:

1-3 years Technical writing, and communications, related field or equivalent experience (such as engineering or telecommunications)

1-2 years Telecom industry including both VoIP and legacy PBX

1-2 years Applications and operating systems (Windows Server, Unix, Red Hat and Enterprise Linux)

1-2 years Advanced networking concepts and protocols (OSI, routing, SNMP, DHCP, LDAP, TCP/IP, Firewall, VPN, NAT, DNS, TFTP, QSIG, H.323, E1, T1, BRI, PRI, ISDN and HTTP)

1-2 years Advanced networking certification required (ACS/ACE or CCNA required, CCDP, CCNP, or CCIE preferred, and Wireless certifications a plus)

1-2 years Avaya Communication Manager system installation, configuration, and troubleshooting as well as experience with telephony administration, advanced and alternate call routing, and endpoint configuration

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business  may not be eligible for consideration.

 

To submit resume online Click here

 

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

 

We are an Equal Opportunity Employer.