Accenture Learning - Technical Instructional Design Sr. Analyst

Organization:  Accenture Learning

Location:  San Antonio, TX

 

Job Summary:
The Instructional Design Senior Analyst develops training solutions using prescribed tools and according to CDC process, quality, budget, and milestone standards.  They have the primary purpose of developing training assets (including but not limited to instructor-led training, performance simulation and virtual-web-based training) based on high-level design specifications.  Additionally, the Instructional Design Senior Analyst requires minimal supervision throughout, and may supervise themselves or a very small group of Instructional Design Analysts, during the design and development process.

 

Key Responsibilities:

?Perform training solutions production on all types of development projects
oDevelop a basic understanding about the subject matter through materials provided and individual research.
oPrepare interview protocol and gather content from Subject Matter Experts and Jr.-Level Stakeholders.
oDesign and create tool-focused, performance enablement deliverables.
oDevelop and integrate module content, materials and media to meet detailed design specifications.
oDevelop and edit content to support the overall learning goals and objectives.
oReview course materials to confirm learning objectives have been met based on results of audience and needs analysis results. 
oReview deliverables for completeness, compliance with standards, and consistency with the detailed design prior to sending to supervisor for review.  (This role should expect to garner minimal feedback/change requirements from that supervisor).
oReview and revise content based on feedback from internal and client reviewers or stakeholders, resolve conflicting feedback

?Support training solutions development process
oUse development tools according to defined standards, identify continuous improvement areas based on lessons learned
oParticipate in course test activities such as cycle testing, user acceptance, editorial and instructional design checks; properly document problems for issue resolution
oCollaborate with peers and Subject Matter Experts (SMEs) via professional communication channels to maintain relationships
oReview work of peers and contribute to best practice/lessons learned developed on the job
oEvaluate course assessment results and prepare recommendations for future enhancements/updates using the Course Data Repository tool. 

?Complete project administration tasks
oReport status including estimates to complete work; identify potential risks for own and team efforts
oReceive and act on feedback related to deliverables and own and team performance.
oProvide assistance and mentor new Instructional Design Analysts on development tools, templates and CDC process activities, take initiative to share ideas and best practices based on experience with tools
oProvide performance feedback input to Instructional Design Leads for PFF and Annual Process completion

 

?This role may include additional responsibilities in conjunction with having technical skills:
oMaintain an understanding about the subject matter through materials provided and individual research
oDevelop performance-based assessments to support learning objectives
oReview deliverables for technical accuracy
oReview and revise content based on own telecom knowledge 

 

Relationships:

Reports to: Instructional Design Lead

Supervises: N/A
External Relationships:Client Subject Matter Experts; Jr.-Level Stakeholders

 

Qualifications

Education:  
?  BA/BS - Prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.

 

Work Experience: 
? 1-2+ years demonstrated experience developing training assets including technical writing and/or instructional design
? 1-2+ years in instructional design or related field

 

Work Requirements:   
? Periodic OT (10-15%)

 

Knowledge/Skills Requirements: 

? 1-2+ years experience and demonstrated knowledge of instructional design techniques, adult learning theory, and web-based development tools
? 1-2+ years demonstrated strong written communication skills - working knowledge of editorial requirements? grammar and instructional design of materials; attention to detail to ensure quality
? 1-2+ years demonstrated strong oral communication skills - ability to interview SMEs to define and structure instructional materials.
? 1-2+ years experience developing leadership skills
? 1-2+ years knowledge of and practice with several instructional approaches (web-based, instructor-led, or virtual instructor-led training)
? 1-2+ years experience and demonstrated knowledge of Microsoft Office (Word, PowerPoint and Excel)
? 1-2+ years exposure to the telecom industry (IP Telephony, Messaging, Conferencing, and Communications Software, and Contact Center Solutions)
? 1-2+ years experience withTechnical Writing, and Communications, related field or equivalent experience (such as engineering or telecommunications)
? Exposure to TC/IP and CTI applications
? Exposure to PBX switch technology

? This role may include additional responsibilities in conjunction with having technical skills:

 

Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.


Accenture is a global management consulting, technology services and outsourcing company.  Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments.  With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance.  With more than 123,000 people in 48 countries, the company generated net revenues of US$15.55 billion for the fiscal year ended Aug. 31, 2005.  Its home page is www.accenture.com.

 

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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business  may not be eligible for consideration.

 

Applicants for employment in the

U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

 

We are an Equal Opportunity Employer.