Assistant Enrollment Director (Multiple Openings)

Capella University is an accredited* online university offering bachelor's, master's, and doctoral degree programs to more than 15,700 learners annually.  Founded in 1993, with a vision of creating barrier-free educational opportunities for working adults, we have become a national leader in online education, committed to providing high-caliber academic excellence and pursuing balanced business growth. Capella Education Company, parent company of Capella University, has been named to the Inc. 500 Hall of Fame, having landed on its list of the nation's fastest-growing private companies for seven consecutive years. We were also named one of The Business Journal?s ?Great Places to Work? in 2005.

 

Assistant Enrollment Director (multiple openings)

This salesperson will be responsible for contacting (through outbound and inbound calls) and converting qualified prospects into active learners through a consultative inside sales approach.  This is a sales position utilizing relationship building skills, achievement-orientation and in-depth expertise of degree programs to gain commitment from perspective learners.  The role consists of phone-based interaction to evaluate educational qualifications and needs, and recommend solutions to individuals who are interested in educational opportunities for adult professionals. 

 

Responsibilities:Meeting and exceeding pre-established sales / enrollment goals.  This entails individual accountability for monthly and quarterly objectives with bi-annual compensation adjustments.  Utilizing organization and forecasting methodology to build and manage a strong sales cycle and pipeline.  This may entail multiple points of contact per individual learner to help identify correct educational solutions.  Guiding prospects through Capella?s sales model and framework: qualifying prospects, investigating and discovering needs, understanding motivations, presenting features and financing options, recommending programs and customized solutions, and always listening to the needs of the learner.Typical day will involve continuous customer interaction with the majority of the day on the phone; all customer contact is with ?warm? leads?no cold calling. Individual inquiries will be focused on our degree (Bachelor, Master, or PhD) programs.  Enrollment Directors are held accountable to a variety of measurements such as number of contacts per day, talk time, pipeline management, conversion rates, forecasting, etc.Leveraging automation tools and complex software applications to manage learner / customer data.Committing to continuous training and development to become experts on a dynamic, evolving product offering (typically one to two of our degree programs).  Establishing credibility is essential and Enrollment Directors are responsible for utilizing extensive product knowledge.Team participation:  While held accountable to individual goals, Enrollment Directors are expected to operate as a team, dedicated to meeting customer expectations.  This entails supporting colleagues, taking active part in team discussions and 1:1 call coaching sessions, and providing constructive feedback to management.

 

 

Qualifications:

?  Education: BA/BS degree in relevant field

?  2 + years of inside sales experience: must have experience working in a high-call environment, selling a complex product while working toward established sales goals/quota

?  Experience with relationship-oriented (non-transactional) selling with a comprehensive sales cycle, which often entails multiple points of contact

?  Displayed success at meeting and exceeding sales goals

?  Experience selling high-value products and services to a diverse customer base

?  Expertise leveraging sales and customer-tracking software applications and tools

?  Excellent communication, investigation and listening skills to solve problems and provide solutions

?  Self motivated and organized to remain focused on objectives

?  Comfortable representing a complex product that requires in depth product knowledge

?  Displayed success in a high phone contact performance-driven sales environment which utilizes metrics and measurements to track results.

?  Desire to work in a progressive but competitive environment, with an adjustable compensation plan

?  Advanced understanding of consultative selling and relationship building, uncovering buying decisions and understanding customer needs

?  Time Management skills to multi-task a variety of activities including outbound calling and applicant follow up

 

Capella University provides high caliber education that moves you forward without compromise. We are looking for individuals who want to do the same. Headquartered in downtown Minneapolis, Capella rewards creative, intelligent, and highly motivated professionals willing to accept, encourage, and initiate change. We look for enterprising individuals with integrity who are accustomed to attaining results. Our employees enjoy a competitive salary and benefits package, including 100% education reimbursement.

 

This position is based in Capella's corporate headquarters in Minneapolis, Minnesota and relocation assistance is not provided.

 

Please forward cover letter and resume via email to:

 

Resumes.DD@capella.edu

Capella University

Human Resources
225 South 6th Street, 9th Floor
Minneapolis, MN 55402

 

Capella is committed to the development of a multicultural environment. We seek greater diversity in our faculty and staff to broaden our academic experience and to reflect the diversity within our learner community. We value the input of multiple viewpoints and perspectives across the university and our corporate offices. Our goal is to create academic and business communities that are rich with cultural, social and intellectual diversity. Capella is an Affirmative Action/Equal Opportunity employer.

 

For additional information, please visit our website at www.capella.edu/careers.

 

*Capella University is accredited by The Higher Learning Commission and a member of the North Central Association of Colleges and Schools, located at 30 N. LaSalle Street, Suite 2400, Chicago, IL 60602-2504, (312) 263-0456, www.ncahigherlearningcommission.org.