SENIOR STUDENT SERVICES TECHNICIAN

SENIOR STUDENT SERVICES TECHNICIAN

Admissions & Records

West Valley-Mission Community College District

APPLICATION DEADLINE: Extended to Monday, July 24, 2006, 5:00 P.M.

Job Number: 0506C030

Please put this number on the application.



Under direction of an assigned supervisor at Mission College, perform a variety of lead, more complex and specialized technical duties related to certifying veterans, processing student registration, applications and forms, registering students into classes, collecting and accounting for fees, gathering and disseminating information, assume responsibility to work independently, provide technical information and assistance to students, counselors and other college personnel as appropriate; maintain comprehensive automated records according to Admissions and Records requirements and regulations.



ASSIGNMENT

100% full-time, 37.5 hours per week, 12 months per year. Work schedule may include evenings and weekends, as needed. Work location: Mission College



SALARY AND BENEFITS

$2,976 entry level / $3,893 maximum earnable excluding longevity and educational growth
Employer paid medical, dental, vision for employee and dependents to include domestic partner (benefits are prorated for employees working less than 100% of full-time)
Employer paid long-term disability for employee
Voluntary life insurance
12 paid holidays plus 1 floating holiday annually; paid non-workdays between Christmas and New Year
12 days sick leave accrued annually (prorated for employees working less than 100% and 12 months)
10 to 22 days vacation annually (prorated for employees working less than 100% and 12 months)
Personal necessity, personal business leave and catastrophic leave
Educational growth incentive program from $35 to $175 annually
$1,000 longevity award annually after 20 years of service
CalPERS retirement
Union-affiliated position with required dues



MINIMUM QUALIFICATIONS

Any combination equivalent to:

Graduation from high school supplemented by course work in business, human services or related field AND
Three years of increasingly responsible clerical and technical experience in a Student Services area including at least one year in an Admissions and Records assignment, involving frequent student contact, demanding schedules and timelines and the operation of a computer using specialized student information system software applications.
Demonstrated ability to work with persons of diverse socioeconomic, cultural, disability, and ethnic backgrounds.



KNOWLEDGE AND ABILITIES

Knowledge of:

Operation of microcomputer equipment and various software programs including student information systems, word processing, database management and spreadsheet computer applications software.
Correct English usage, spelling, grammar and vocabulary.
Oral and written communication skills.
Interpersonal skills including tact, patience and diplomacy.
Modern office practices, procedures and equipment.
Telephone techniques and etiquette.
Record keeping and data entry techniques.
Customer service skills.

Ability to:

Interpret, apply and explain rules, laws, policies and procedures and apply them with good judgment in a variety of procedural situations.
Apply and explain the application process, procedures and eligibility requirements for assigned programs.
Solve practical problems and deal with situations where standardization exists.
Assist students with individual questions or concerns in an open, friendly and poised manner.
Receive, record, verify, validate and document student applications and support documentation for assigned program.
Process documents accurately in a timely manner.
Maintain accurate student information records and databases using microcomputers and peripheral equipment.
Establish and maintain effective and cooperative working relationships with others.
Communicate effectively both orally and in writing.
Work effectively with frequent interruptions and stringent timelines.
Collect, compile and analyze data.
Make change and other arithmetical calculations with speed and accuracy.
Operate office equipment such as microcomputer, computer terminal, printer, calculator, copier and facsimile machine.
Use word processing, spreadsheet and data base management computer software effectively.
Operate a keyboard at an acceptable rate of speed.
Relate effectively to people of varied academic, cultural and socio?economic background using tact, diplomacy and courtesy.
Maintain confidentiality of sensitive information.



EXAMPLES OF DUTIES AND RESPONSIBILITIES

(Any one position may not include all of the duties listed nor do the listed examples include all tasks, which may be found in positions of the class.) To perform this job successfully, an individual must be able to perform each essential duty of the position satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Serve as initial source of information and assistance to persons contacting the college in person and on the telephone; provide information about college schedules, catalogs, policies and procedures, registration and admission procedures, matriculation, graduation requirements, course offerings, transcript requests or other college programs and services; refer students to other Student Service areas as appropriate.
Receive and review applications for veterans and dependent educational benefits under the various G.I. Bills in effect; assure that applications are complete and correctly completed; view, copy, stamp and sign marriage and birth certificates; establish eligibility of veterans and dependents according to established procedures.
Review educational goals of each veteran in relation to current courses; verify number of units and course dates to determine amount of benefits due; sign as Certifying Official and forward to VA regional office.
Establish and maintain veterans? files; type memos and letters and communicate with the Veteran's Administration regarding benefit problems and discrepancies.
Assist and advise veterans regarding benefit eligibility, program requirements and VA regulations; monitor veteran unit load and notify VA of any changes effecting benefits within prescribed time limits; monitor total units completed by veteran and prepare correspondence to the VA as needed.
Distribute, explain, receive, review, check for completeness and accuracy, process and maintain various forms, applications and records such as admissions and registration forms, high school and college transcripts, cumulative student records, graduation and certificate applications, transcript requests, student enrollment, employment verification, foreign student and veteran?related forms.
Process mail?in, late and telephone registration requests; accept registration payments; process adds, drops, reinstatements, transfers, credit/no credit authorizations, withdrawals and related registration transactions.
Distribute and receive positive attendance and grade sheets; review materials to assure proper completion; enter, process and consolidate data as required.
Collect cash, checks, money orders and credit card payments for student fees, tuition and other charges; make change and issue receipts; balance and maintain change funds according to established procedures.
Input, post, update, retrieve, verify, monitor and track student data related to student records, payments, awards, grades and registration; record personal, academic and other student data as appropriate; detect and correct errors and discrepancies; monitor student academic progress, enrollment status, unit hours and related information as assigned.
Compile, record and retrieve data; assist in preparing federal, State and institutional reports according to established program requirements and policies; maintain various records, files, logs and lists; process, distribute and file paperwork as required.
Compose, type, format, duplicate and distribute correspondence, reports and other materials independently or as assigned; type from oral instructions, rough drafts, hand written copy, letters, memos, reports, requisitions, course material and other related documents.
Open, sort and route mail; respond to routine requests for information; print, stuff and mail forms and letters; operate microcomputer, computer terminal, printer, calculator, copier, facsimile machine and other office equipment.
Maintain current knowledge of the regulations, policies and application requirements related to admissions and records.
Perform related duties as assigned.



To receive a detailed job description that includes working conditions and physical demands, please contact the District Human Resources Department at (408) 741-2415.



APPLICATION DOCUMENTATION

Documents to be considered for this position must be received in the District Human Resources Department, West Valley-Mission Community College District, 14000 Fruitvale Avenue, Saratoga, CA 95070-5698 (West Valley College Campus) on the date and time noted above.



REQUIRED DOCUMENTS

To insure fairness and consistency to all candidates, do not submit materials other than those identified below. Submit all application materials in the following order:

A completed West Valley-Mission Community College District Classified Employment Application.
A current, typed, detailed resume.
A completed supplemental questionnaire (see attached).
A completed Personal Data Report form (see attached).



OPTIONAL DOCUMENTS

Copies of licenses and certificates you possess as related to this position.
Voluntary identification form (for statistical purposes only and will be kept confidentially in the Human Resources Department).



APPLICATION INFORMATION

Submission of complete application documents to Human Resources by the deadline is the applicant?s responsibility. Postmarks will not be accepted.
Incomplete or late documents will not receive committee consideration.
Application documents will not be sent to applicants or received by Human Resources via email or fax.
All materials in your file become District property, will not be returned, and will be considered for this vacancy only.
Current employees must provide documentation and materials in the same manner and degree of detail as any other applicant.
Foreign transcripts and degrees require official certification of equivalency to U.S. transcripts and degrees by a certified U.S. review service at the time of application.
Un-requested documents, such as cover letters, letters of recommendation, and any other documents that are not specifically asked for under Required Documents, will be removed from the application packet.
DO NOT STAPLE DOCUMENTS TOGETHER. USE A PAPERCLIP OR OTHER MEANS OF BINDING.
Include the job number on the application.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
West Valley-Mission Community College District will not sponsor any visa applications
.


SELECTION PROCESS

The committee will review, evaluate, and consider applications and supporting materials received by the deadline.
Meeting the minimum qualifications does not assure the candidate an interview. It is, therefore, important that the application be thorough and detailed.
Reference checks for the finalists will be conducted.
The District may re-advertise, delay, choose not to fill the position, or choose to fill more than one position.



INFORMATION AND APPLICATION MATERIALS MAY BE OBTAINED FROM:



HUMAN RESOURCES

West Valley?Mission Community College District

14000 Fruitvale Avenue

Saratoga, CA 95070?5698

http://www.wvmccd.cc.ca.us/wvmccd/hr/





Applicants, who, due to a disability, require accommodations to complete the application, testing, or interview process, please contact Human Resources at (408) 741-2415 to arrange for assistance.




WEST VALLEY-MISSION COMMUNITY COLLEGE DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER.













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