Technology Instructor/Trainer

Position Description: Senior Technology Instructor

TANDBERG is a leading global provider of video communication products and services. The company has dual headquarters in New York and Norway. TANDBERG designs, develops and markets systems and software for video, voice and data. The company provides sales, support and value-added services in more than 90 countries worldwide. TANDBERG trades publicly on the Oslo Stock Exchange under the ticker TAA.OL

General Purpose of this Position
 
Develop and deliver technical training courses on TANDBERG products. Work with customers, partners and internal employees to package best practices into training courses.  Support the overall corporate initiative of ?changing the way people communicate? with input into Certification, Documentation and other initiatives.

Key Result Areas: Ensure the delivery of world-class training on TANDBERG hardware and software products. Deliver technical training classes on TANDBERG products to customers, partners and employees. Develop courses for worldwide delivery. Manage course development process from design to completion. Must work collaboratively and cross-functionally with product experts. Become a product expert. Achieve highest certification levels on TANDBERG products. Develop expertise on TANDBERG products by building applications for internal use or rotating into the Professional Services organization. Assist as a subject matter expert for certification exams and other enablement-related activity. Other responsibilities and key result areas will be assigned as required

Critical Competencies: 5+ years of technical training and courseware development experience with a proven track record of success. Experience with courseware development and training projectsAbility to gather requirements, perform instructional designs, get buy-in by stake-holders, and lead the development effort, assist in developing education marketing collateral. Ability to assist in identifying, defining, and refining processes (in both course development and delivery). Experience in mentoring trainers, and developing/delivering train-the-trainer programs, is a plus. Technical background must include significant experience with, and knowledge of: Visual Communications (videoconferencing), IP networks, telephony, and the related technical standards. Experience installing and managing networks, operating systems, and databases is a significant plus. Must be customer service oriented, and must have a track record of consistently exceeding customer expectations. Facility with MS-Office applications including Word, PowerPoint, Excel, Project and Access

Education and Certification Requirements: BS Degree in Computer Science, EE or equivalent experience. 5+ years technical training delivery and development lead experience, plus 2+ years in Visual Communications.High preference for candidates with fluency in Spanish and/or Portuguese. Fluency in French also a plus.

Working conditions

? Normal office and classroom conditions.  Up to 50% travel required.

TANDBERG is an equal opportunity/affirmative action employer (M/F/V/D).  We support diversity in our workforce. Please note those individuals submitting resumes online or by mailing a resume are not considered an applicant for employment until a signed employment application form is completed, usually at the time of interview.