Telecommunications Customer Service Representative (Customer Service Rep 2)

The University of Miami is committed to educating and nurturing students, creating knowledge, and providing service to our community and beyond. We are leaders in the area of education, scholarship, intercollegiate athletics and service. Come join our team!


Hiring Range: $11.78 - $14.14
Answer Customer Support phone lines, generate trouble tickets and work orders; perform 1st level trouble shooting to resolve issues or requests forwarded by customers (faculty, staff and students). Provide technical support services for network data type problems in the following areas: wireless and network connectivity, Blackberry issues, network printers, Microsoft Windows applications and Operating systems, security and rights access including password resets, hardware and software issues on laptop and desktop computers with local and remote users. Provide support for voice related issues such as no dial tone, voice mail and web interfaces, password resets, down circuits on Cisco VoIP and Nortel?s Meridian environments. Resolve calls on initial customer contact and if necessary escalate to 2nd and 3rd level support teams. Responsible for maintaining the database through accurate data entry and custodianship of configuration management on deployed computers.

Requirements: HS diploma or equivalent and 2 years in Help Desk/Call Center environment, light typing and proficiency in Microsoft Word, Excel, and Access. Must possess a team-player attitude. Position # 024538

Excellent customer service, communication, and interpersonal skills are also required.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical and dental benefits, tuition remission, vacation, paid holidays and much more. The University of Miami is an Equal Opportunity/Affirmative Action Employer.

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