Trainer (Healthcare/Insurance)

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.



At Uniprise, a UnitedHealth Group company, our people and technology meet the benefits needs of employees and families at more than one-fourth of the Fortune 500 companies through customization and innovation. National employers can then best access the full range of products and services offered by UnitedHealth Group companies while enjoying the ease of integrated administration for all employee services. It's a thriving business with an added personal significance...and a rare combination that will allow your career to flourish.


 


If you love to teach and share information, here's a position where you can really enjoy the rewards of seeing others learn from what you are doing. Our new Trainer will help shape new hires by conducting classes aimed at teaching what our business is all about. This is a fast-paced, challenging position that offers the opportunity to utilize your creativity, as well as to advance professionally with an industry leader.


 


Primary responsibilities include:








Delivering new-hire training and ongoing training of existing staff




Measuring pre- and post-training performance to evaluate training effectiveness




Analyzing individual and team knowledge gaps to identify training needs




Tracking assessment scores




Coaching and counseling Customer Care Professionals and Transaction Processors




Keeping current on industry trends and regulatory requirements for incorporation into existing and future courses




Maintaining an e-learning tool




A bachelor's degree in teaching or training is required. Knowledge of healthcare insurance and insurance customer care/processing systems would be ideal. Prior teaching/training experience would be helpful. The chosen applicant will be organized and self-motivated, and will have a friendly yet professional manner. Must be available to travel. Frequency based on business requirements.


 


UnitedHealth Group offers a full range of comprehensive benefits, including medical, dental and vision, as well as a matching 401k and an employee stock purchase plan. Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V.