Cisco Technical Support Manager

Assisting in the development of networking applications to run on our high-performance network processors using our toolsets.  The position includes: Assisting Cisco in the development of their microcode and hardware designs. Performing detailed analyses of specific customer applications and proposing implementations. Performing software implementation and testing on hardware reference platforms. Managing companies factory technical support resources to address customer?s needs.Responsible for some customer training.The positions requires:Efficient planning skills including system-level understanding. Programming skills. Ability to use a variety of tools. Interaction with other departments. Knowledge of networking technologies, such as Ethernet, and a solid understanding of related protocols.Professional skills required: B.Sc. in Computer Science from a strong technical university. Preference is given to candidates with high honors. 5+ years R&D experience developing networking products such as bridges, switches or routers. Experience in working with programmable devices such as ASIC, FPGA, NPU or controllers. Understanding of real-time software and the interface between applications and drivers. Relevant experience in: Microcode programming Writing metro and Layer 2-3 applications Experience in working with hardware (FPGA) or network processors is advantageous. Personal skills recommended: Ability to interact with customers professionally Problem solving skills Some travel is required