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 DIGITAL TECH

Details
Country: USA
Location: IL Chicago
Total applied: 49

Job Status: Full Time

DIGITAL TECH

The Digital Field Service Technician provides the highest level of technical support on equipment, systems and connections throughout an assigned area.

Job responsibilities include:
- On-site installation, maintenance, and repair of company products and systems, including hardware, software, and networking products
- Using diagnostic tools, service aids, and product schematics to troubleshoot and resolve equipment and system failures
- Use escalation process to inform Field Engineer, Field Service Manager, Specialist, and Headquarters of unresolved issues as well as suggestion to improve equipment performance
- Manage parts inventory and territory to comply with established operating standards
- Perform machine factory modifications and software /operating systems upgrades of equipment to insure optimum performance

Required Skills:
? Minimum of 2-5 years of related field experience as a technician working with business technology such as copier, printer or plotter ? Excellent customer service skills ? Proven electromechanical skills ? Effective communication skills ? Minimum of a Technical/Trade/Business Certificate ? Knowledge of Microsoft Windows Operating Systems (NT4.0, 2000, XP) ? Ability and willingness to work with various teams in the support





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