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Field Service Engineer - Invivo

Details

Country: USA
Location: CA Los Angeles
Total applied: 19

Job Status: Full Time

The Field Service Engineer (FSE) is responsible for a wide variety of on-site technical support activities related to Invivo"&tm;s interventional and functional MRI hardware and software products. Technical support activities include installation, testing and service of digital imaging workstations (DynaCAD and Eloquence), RF coils, biopsy systems and associated instrumentation. The FSE is also responsible for providing technical training to appropriate personnel at customer sites.

- Configure Invivo equipment and customer MRI/PACS systems to meet established specifications and customer workflow requirements
- Correspond with customer and OEM technical staff to complete prerequisites for Invivo equipment installation
- Install products at customer sites in accordance with established procedures
- Perform on-site product testing to ensure proper operation of products
- Conduct training of customer site personnel on the set-up, operation and maintenance of products
- Perform on-site troubleshooting and isolate/correct malfunctions
- Utilize Invivo factory service/technical support as necessary
- Report problems encountered in the field, which cannot be resolved on-site, through appropriate Invivo service/complaint systems
- Establish relationships with service personnel at MRI system and PACS system manufacturers
- Assist Invivo sales personnel in the turnover of new equipment
Knowledge/Skills/Abilities:
- Excellent computer and computer networking skills
- Excellent customer relations skills
- Good working knowledge of Windows XP operating system
- Familiarity with Picture Archiving and Communications Systems (PACS)
- Good electrical/mechanical/computer troubleshooting skills
- Excellent interpersonal, leadership and communications skills

Required Skills:
Minimum Qualifications:
- Bachelor"&tm;s degree in engineering or computer science
- 3 years experience in a technical support role with direct customer contact
Preferred Qualifications:
- Previous experience in servicing/installation of diagnostic imaging equipment
- Training or certification in Microsoft operating systems
EEO/m/f/v/d

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