VSAT Operations Technician (2042)

ViaSat produces innovative satellite and other wireless communication products that enable fast, secure, and efficient communications to any location. If you're looking to join a team in a proven company, then try us on for size. The company has been honored for its record of performance by national magazines such as INC, Forbes, Fortune Small Business, and Business Week, including two years running on the Business 2.0 '100 Fastest Growing Tech Companies.'

 

VSAT Operations Technician (2042)

Carlsbad, CA  (coastal San Diego area)

 

The NOC Technician is responsible for proactive network management of all customer related systems; VSAT hub, VSAT remote, RF chain and all associated equipment. The NOC Technician must notify customer of any communication failures on their network, troubleshoot problem to dispatch a service company if needed, test the repair, verify repair with customer, and document all aspects of the entire event. The NOC Technician is also responsible for monitoring all hub equipment and notifying Senior Technicians and the Manager of any problems. In addition the NOC Technician must keep current all documentation related to the job.

 

Primary Responsibilities:


Notify customer of any communication loss or outage resulting from Hub equipment failure.  Troubleshoot network outages by diagnosing all VSAT and customer related systems. Dispatch and follow-up all service calls.  Verify fix with customer and inform them of the estimated time of arrival (ETA) of service technician.
Document all network outages, calls, and solutions, in trouble ticket database. Keep current status of all network outages and pending solutions.  Escalate most difficult and time consuming of problems to the Senior NOC Technicians.  In association with other network technicians maintain the configurations of all hub and customer host equipment.  Monitor all hub equipment and report any malfunctions to senior technical staff. Follow all company procedures and directives.

 

Requirements:

 

A minimum AA Degree in technology. (EE, Computer Science, ?) or a 2-year technical certification. 2+ years of experience in VSAT environment or communication equipment. The NOC Technician must also be capable of following written instructions including technical diagrams, navigate on a PC, and understand how to use hub equipment and adhere to procedures and safety precautions. Must have knowledge of IP communication and knowledge in one or more communications protocols (such as TCP/IP, X.25 etc).  ? Excellent customer service skills. Experience in satellite communications preferred.  Additionally, experience in RF, VSAT, and IP technology is a plus. US citizenship required.

 

For immediate consideration, apply on line at www.viasat.com/careers indicating code MNSTR/TECHNOC as well as the position number (2042) Please include your salary history.

To find out more about ViaSat, explore our web page at www.viasat.com ViaSat is an Equal Opportunity Employer. U.S. Citizenship or Lawful Permanent Residence status may be required for some projects. Verification of citizenship required upon accepting employment