Ops Mgr - Jacksonville

Position Title:  Operations Manager

 

Company: Spartan Staffing

Location:  Jacksonville, FL 32217

Base Pay:  $30 - 34K/year

Other:  Base + Bonus + Benefits

Emp Type:  Full-time

Industry:  Employment ? Recruiting ? Staffing

Job Type:  Management, Customer Service

Education:  High School

Experience: 1-2 years service management exp. (Staffing or Retail Mgmt exp. a plus)

 

Description: 

 

Operations Manager needed for staffing office in Jacksonville, FL 32217. 

Responsible for the daily operations of the branch and its temporary employees.

Oversees all internal office activities required to provide clients with the highest level of service. 

Must be multi-tasked, computer literate, and possess excellent communication skills. If you?ve

got that ?fire-in-your-eye? enthusiasm, read on?

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

(Other duties may be assigned)

 

Knows all aspects of our customers work environments, job requirements and additional info.

 

Establishes relationships with clients to ensure strong service levels and continued business. Visits customers on a regular basis to ensure expectations are being met and satisfaction levels

remain high. Obtains feedback for improved service opportunities.

 

Remains up-to-date on the characteristics of the market, including but not limited to: top clients,

local competitors, companies and projects requiring temporary help, top prospects for new business, credit worthiness of clients and prospects, and business cycle of top clients.

 

Assists sales effort through continual contact with existing customers and the re-development of

relationships with inactive customers through visits and telemarketing.

 

Quotes profitable bill rates to clients. Ensures credit applications are received on all new and

re-instated clients and credit limits are established.

 

Monitors Aged Receivables to ensure all outstanding debts are collected.  Notifies the Area

Manager on any accounts where problems are developing.

 

Evaluates job orders in conjunction with the Area Manager to determine whether orders can be

serviced by the office. 

 

Ensures all client orders are filled accurately. Follows-up on any unfilled, cancelled and lost orders. Notifies Area Manager of outstanding issues.

 

Reviews job orders and matches applicants with job requirements.

 

Performs and oversees check-in and quality calls to ensure placed employees meet client

requirements. 

 

Investigates and resolves customer complaints.

 

Develops and maintains positive relationships with all current and potential employees.

Plans and directs activities of staff in carrying out such functions as developing sources of

qualified applicants, screening applicants, scheduling and conducting interviews, administering

tests, checking references and background, and evaluating applicant qualifications.

 

Instructs applicants on completing employment applications, reviews applications for

completeness, and obtains additional information from applicants such as work experience,

education, training, skills, and references. Ensure all new employees are familiar with company

policies and procedures. Provides information to applicants regarding application process,

employment policies, organization, and open positions.

 

Verifies and obtains reference and work history information from prior employers, educational

organizations, individuals and other sources. Administers and scores tests given to applicants.

 

Oversees the processing of new hire applications.

 

Evaluates selection and placement techniques by conducting research or follow-up activities and conferring with management and supervisory personnel.

 

Manages records of resumes, applicant flow, and employee selection. Maintains data on applicant flow, interviews, hires, transfers, and terminations. Updates applicant information in computerized applicant tracking systems. Enters job placements and applicant information into computer databases or files.

 

Analyzes and forecasts staffing needs. Determines strategies for attracting, recruiting and retaining candidates.

 

Recruits new employees to ensure employee supply meets client demand.  Composes and places

classified advertisements.  Participates in job fairs and on-campus interviews. Develops and

maintains relationships with third party agencies capable of referring temporary employees.

 

Analyzes and organizes office operations and procedures such as bookkeeping, payroll, personnel, information management, filing systems, requisition of supplies, and other clerical services.

 

Maximizes office productivity through proficient use of appropriate software applications.

Researches and develops resources that create timely and efficient workflow. Formulates

procedures for systematic retention, protection, retrieval, transfer, and disposal of records.

 

Prepares and submits weekly reports to Area Manager in a timely manner.

 

Consults with management to prepare staffing budgets, projections, and employment policies,

procedures, and practices.

 

Oversees office equipment and supplies inventory.  Ensures maintenance and repair of facilities and equipment.

 

Maintains petty cash, office expenses and proper purchase order procedures.

 

Maintains HR Compliance and Work Comp posters.  Enforces policies, procedures, safety rules, and regulations.

 

Performs other duties as prescribed by management.

 



PERFORMANCE ESSENTIALS of OPERATIONS MANAGER

 

PLANNING & ORGANIZATION

Results oriented. Prioritizes and plans works activities, using time efficiently. Assists in ensuring that office functions in an organized manner.

 

COMMUNICATION

Selects and uses appropriate communication methods. Expresses ideas and thoughts clearly, concisely and professionally. Exhibits good listening and comprehension, accepting criticism and feedback objectively. Keeps team members adequately informed. Speaks in positives rather than negatives. Reacts well and professionally under pressure.

 

QUALITY ASSURANCE

Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality, and applies feedback from team members to improve performance. Displays a commitment to excellence, i.e. a do-what-it-takes attitude.

 

CUSTOMER SERVICE

Displays courtesy and sensitivity.  Responds quickly to customer needs. Meets commitments. Manages difficult or emotional customer situations.


JUDGEMENT, INITIATIVE & ADAPTABILITY

Displays willingness to make timely decisions. Exhibits sound and accurate judgment. Includes appropriate people in decision-making process. Looks for and takes advantage of opportunities. Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Asks for help when needed.

 

 

Contact Information:

 

Company: Spartan Staffing

Contact:  Area Manager

Fax/Email: mwoodruff@spartanstaffing.com