Operations Analyst/Senior

All applicants need to apply online at:  www.txucorp.com

Reference job#:  620960671

 

Description:

Within TXU Energy and residing in the Customer Operations organization, a Performance Management team related to Revenue Management has been created to undertake policy definition and approval, customer experience definition, strategic positioning, and other similar functions associated with credit and collections, billing, and payments work streams for both Business and Consumer markets.  As part of this team, the Operations Analyst / Sr. Analyst has responsibility for analyzing and developing improvements to revenue management business processes, identifying and facilitating the creation of appropriate reporting around each function, managing and integrating processes relating to customer operations, and delivering an improved customer experience.

Directly or through others, the incumbent will:
? Establish and maintain methodologies to ensure on-going integration of processes affecting customer operations
? Design measurement criteria to monitor the nature of the integration process
? Implement and manage an effective change management process to ensure smooth transition of new or adapted processes
? Identify and pursue technological and process improvements to enhance TXU Energy effectiveness and efficiency
? Support development of departmental and company processes & procedures related to Revenue Management work streams 
? Monitor and assess day to day Revenue Management related issues to ensure business practices, policies and procedures are executed in an effective manner
? Work closely with Customer Operations and both Business and Consumer market key personnel to define reporting needs and follow through with strategic partner to develop these tools
? Work closely with TXU Governance, TXU Energy business units and strategic partner to coordinate execution and implementation of new business and/or regulatory requirements
? Ensure operational issues are resolved in a timely and decisive manner, or are escalated as appropriate
? Analyze customer feedback to identify solutions to improve and enhance the customers? experience
? Assess, analyze and prioritize new business proposals for operational viability and ensure alignment with stated business objectives
? Create and maintain ongoing dialogue with strategic partner, internal personnel and TXU Governance to ensure a positive, valued relationship that has unambiguous alignment with business initiatives

Requires the ability to perform the essential duties and responsibilities in the following environment:
? Occasional long, irregular hours
? Operating in a fast-paced professional office environment

? Travel to vendor and supplier locations; occasional overnight travel.
? Use of a PC, computer terminal and/or telephone over 4 hours a day
? Occasional bending, twisting, crouching, pulling, pushing, and/or reaching to access job-related materials
? Occasionally lifts/moves up to 40 lbs.

 

Qualifications:

The minimum education requirements are:
? Bachelor?s degree in business, accounting or related technical field

The minimum experience requirements are:
? 2-5 years of experience in process and change management in relation to electricity operations, marketing, customer service, retail operations and regulatory/legislative affairs preferred.  (Additional experience may substitute for educational requirements.)
? Knowledge and experience with customer facing and project management systems
? Exposure to TDSP operations, regulatory environment, and PUCT Substantive Rules a plus
? General knowledge of Customer Operations systems, policies, and procedures
? Experience managing customer/supplier relationships a plus

The following knowledge, skills and capabilities must be demonstrated at a proficient level:
? Skill in developing process flows coupled with strong analytical and process modeling experience
? Excellent negotiating, consensus building and conflict resolution skills
? Extensive communication and teamwork skills with both internal and external customers
? Demonstrated ability to work effectively in a rapidly changing environment
? Ability to manage a diverse range of projects simultaneously
? Experience in facilitating / leading work groups, process team and focus groups
? Skill in using computer software applications such as MS Visio, Excel, Access and Outlook
? Able to solve problems guided only by general organization objectives, policies, and goals
? Strong analytical, mathematical, and process modeling skills & experience
? Experience in leading work groups and facilitating work groups through complex process studies.
? Working knowledge of Internet and related emerging technologies used to effectively aggregate/analyze critical business data