Quality Assurance Manager

Lakeland is a great place to live for many reasons. We enjoy beautiful lakefront parks, comfortable neighborhoods, good schools, abundant sports, entertainment ? and a community-owned utility that helps make it all possible.

 

Lakeland Electric is the third largest municipal utility in Florida serving 100,000+ customers.  Our goal is to provide electricity as a public service in a caring, yet business-like manner and at a reasonable cost.

 

We are currently seeking qualified applicants for the position of Quality Assurance Manager. 

 

General Description of Class

 

This is highly responsible work in evaluating financial processes within the department related to utility revenues, billing accuracy, rate class assignment, and revenue forecasting.

 

Job Responsibilities

 

1. Performs complex and in-depth analysis of various economic alternatives pertinent to the development of commercial rates, contract options, and tariffs and makes recommendations to supervisor.

2. Develops and implements a system to perform random quality assessment of accounts in all Rate Classes to validate appropriateness of rate application, taxes, surcharges and fees (e.g. facilities charges, etc.) Is responsible for ensuring that revenues owed to the utility are accurately billed to our customers.

3. Responsible for improving the process and verification of interruptible pass through billing charges for all customers.

4. Responsible for identifying critical parameters for accurate short term and long term forecasting of our business.  Develops a process for capturing this data and performs monthly reviews to determine cause of variances to help document or eliminate anomalies.

5. Performs special projects as assigned by the Revenue Manager as they pertain to billing accuracy, validation of rate applications to customer segments etc.  Assists in preparation of official statements and other financial reports.

6. Obtains and reviews monthly reports for potential migration of GS Accounts to GSD and GSD Accounts to the GSLD Class.  Follows annexation of all customer groups to ensure proper reclassification within our systems.  Monitors annual client contract performance.

7. Works independently and within a team on special and non-recurring and ongoing projects.  Acts as project manager for special projects at the request of the Revenue Manager, which may include: planning and coordinating large volumes of technical and financial information as it pertains to our customer base.

8. As directed by the Revenue Manager, represents Lakeland in industry groups and associations, and local service organizations in matters relating to utility rates and billing requirements.

9. May temporarily assume the responsibilities of the unit manager during their absence.

 

Qualifications

 

1.  Four (4) year college degree in business administration, economics, finance, or engineering.  A master?s degree in any of the listed fields is preferred.

2.  Five (5) years of progressive experience in an environment related to quantitative forecasting, financial evaluation, or utility rate related work; At least three years of experience performing intensive mathematical modeling/analysis.

3. Must have a demonstrated mathematical ability to work with utility rates, billing and developing procedures/processes for correcting qualitative issues.

 

We offer career opportunities and a competitive fringe benefits package.

 

All applicants must submit a City of Lakeland application in addition to a resume by June 30, 2006.  Applications are available online at www.lakelandgov.net/civilservice.

 

The City of Lakeland is an Equal Opportunity/Equal Access Employer and a  Drug Free Workplace.